Mgr, Organizational Development

Location: Madison, WI

Full-time | 1.0 FTE (40 hrs/week) | Monday-Friday

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

The Organizational Development Manager is a hands‑on, operationally focused manager who leads workforce training, leadership skills‑building, and performance improvement initiatives across the organization. This role emphasizes practical learning solutions, frontline through executive leadership support, and process‑driven organizational effectiveness to ensure teams are equipped to deliver exceptional hospice and supportive care. The Organizational Development Manager partners closely with Human Resources, clinical and operational leaders, and department managers to design and implement training programs that strengthen day‑to‑day leadership capability, employee performance, and team effectiveness.

• Conduct organization‑wide training needs assessments aligned with operational goals.
• Design, deliver, and evaluate in‑person and virtual training programs for leaders and staff.
• Develop curriculum on topics such as:
  • Frontline leadership fundamentals
  • Performance management and coaching
  • Effective communication
  • Conflict resolution
  • Customer service in healthcare
  • Change readiness and adaptability
• Oversee new leader onboarding and orientation programs.
• Maintain training materials, facilitator guides, and learning resources.
• Contribute to strategic planning of developmental initiatives and organizational talent development.
• Identify barriers to program delivery and find creative solutions that meet the needs of department customers.

• Provide practical coaching to supervisors and managers on day‑to‑day people management challenges.
• Facilitate small‑group workshops and skill‑building sessions.
• Support leaders in improving team performance, accountability, and engagement.
• Partner with department leaders to address performance gaps through targeted training interventions.

• Collaborate with HR and operational leaders to support performance management processes.
• Use employee engagement data, turnover metrics, and feedback to identify improvement opportunities.
• Develop action plans tied to measurable outcomes.
• Support cross‑functional teams in implementing process improvements that enhance employee experience and operational efficiency.
• Evaluate and engage in continuous improvement and process‑improvement activities to enhance current program and program offerings.

• Support leaders during operational changes (workflow updates, system implementations, structural changes).
• Create practical toolkits and resources to help managers communicate and implement change effectively.
• Provide training and reinforcement during transitions.

• Track participation, learning outcomes, and behavior change.
• Evaluate training effectiveness using surveys, feedback, and operational metrics.
• Provide regular reporting on training impact and ROI.

• Hire, train, engage, and retain department staff.
• Assign, direct, and verify the work of direct reports.
• Assess staff performance and provide feedback, coaching, and development opportunities.

• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
• Develop and adhere to annual department operating budget.

• Bachelor’s degree in Organizational Development, Human Resource Management, Organizational Communication, or related field, required.
• 5+ years of experience in training, leadership development, and organizational development, required.
• Demonstrated experience in designing and facilitating training programs.
• Experience working in healthcare or other service‑based environments, preferred.
• Familiarity with LMS platforms and virtual learning…