Center Administrator Job Madison area,Wisconsin USA,Management

Benefits

Employee discounts
Paid time off

The Center Administrator at The Learning Experience plays a pivotal role in the daily operations of the center. Serving as the operational backbone of the center, this role balances rigorous regulatory compliance with exceptional customer service. You will be the welcoming face for families, the logistical support for teaching staff, and the strategic partner to the Center Director.

The ideal candidate is exceptionally organized, deeply empathetic, thrives in a fast-paced environment, and possesses a "can-do" attitude to ensure a safe, joyful learning environment.

Role Responsibilities

Front Desk & Customer Experience

Greet families and children warmly every day, fostering a welcoming, secure, and positive atmosphere.
Manage the main reception area, answer phone calls, and respond promptly to family inquiries with professionalism and enthusiasm.
Conduct center tours for prospective families when the Director is unavailable, effectively communicating the value of our curriculum and programs to drive enrollment.
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database

Operations & Compliance

Maintain accurate, up-to-date digital and physical records for all children and staff in strict accordance with state licensing regulations.
Manage state-mandated staff-to-child ratios in real-time, assisting with classroom coverage or scheduling adjustments as needed.
Oversee daily attendance tracking, health screenings, and incident report filing.
Coordinate ordering and inventory management for classroom supplies, curriculum materials, snacks, and office essentials.

Staff Support & Communication

Manage internal communication platforms to keep staff informed of schedules, center events, and policy updates.

Qualifications

3+ years’ experience in childcare - cross-industry experience is welcome
Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing setting
Ability to leverage data to understand the business and make decisions
Bachelor’s degree preferred

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