Service Manager

Experience: Manager

Salary: $80,000 - $90,000 per year

We are seeking a dynamic and experienced Service Manager to join our team at our trucking company. This is an exciting opportunity for a driven individual who is ready to lead a team and manage the operations of our service center. As the Service Manager, you will be the cornerstone of our commitment to delivering exceptional customer service, ensuring efficient operations, and maintaining inventory and logistics management.

You will be responsible for leading your team to achieve operational excellence and drive the success of our business.

• 1. Overseeing daily operations of the service center, ensuring efficient and effective service delivery.
• 2. Leading, coaching, and developing a team of service professionals to deliver exceptional customer service.
• 3. Managing and optimizing inventory levels, ensuring accurate record-keeping and minimizing stock discrepancies.
• 4. Implementing and managing logistics processes, coordinating with suppliers and transport companies to ensure timely delivery of goods.
• 5. Driving continuous improvement initiatives in all areas of service center operations.
• 6. Developing and maintaining strong relationships with customers, addressing and resolving any issues or complaints promptly and professionally.
• 7. Collaborating with senior management to set operational goals and objectives, and developing strategies to achieve these.
• 8. Ensuring compliance with health and safety regulations and company policies.

• 1. A minimum of 5 years’ experience in a service center environment, with a strong focus on operations management, team leadership, customer service, inventory management, and logistics management.
• 2. Proven track record of leading and developing high-performing teams.
• 3. Excellent customer service skills, with the ability to build strong relationships with customers.
• 4. Strong inventory management skills, with the ability to accurately track and manage stock levels.
• 5. Solid understanding of logistics management, with experience coordinating with suppliers and transport companies.
• 6. Exceptional problem-solving skills, with the ability to effectively resolve issues and drive continuous improvement.
• 7. Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and senior management.
• 8. Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities.
• 9. Proficiency in using computer software, including inventory management and logistics software.
• 10. A bachelor's degree in business management, operations management, or a related field is preferred.

We are a large trucking company with multiple locations. Each branch has a service center, parts center and fleet to manage.

Great company with great benefits, great work culture and opportunity for advancement.