Operations Director

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit  .Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project  and Grants Management Assessments and Feasibility Studies Develop and implement business approaches and strategies related to all contract requirements .Ensure business rules and practices are followed for all major processes in order to ensure standardization, consistency and compliance

Recruit, manage, and retain a team of high-quality staff

Proactively develop strong relationships with the client and stakeholders to ensure client expectations are met or exceeded

Provide monthly progress reports and other up dates to client leadership regarding contract activities, staffing levels, issues, and risk s ; and participate in mid- and executive level project management meetings.

Provide consultation to colleagues to solve business issues.

Manage delivery of services , tracking progress and performance of staff and teams

Develop and oversee staff training and capacity - building efforts

Review the performance of staff and provide coaching, including soft skills and technical training, to assist employees in improving their performance

Ensure compliance with s tate and f ederal regulations and contract requirements in day-to-day operations.

Ensure all program performance metrics are met.

Manage and track project budget and invoicing.

Identif y trends in compliance issues and business practices.

Ensure maintenance of standard operating procedures.

Effectively prepare materials and respond to inquiries from representatives of federal oversight agencies

Required Skills Excellent leadership, management, and written and verbal communication skills.

Knowledge of business and management principles involved in project management, strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.

Ability to engage and develop relationships across multiple organizations.

Ability to work across all levels of management and staf f.Ability to prioritize work and meet deadlines

Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general publi c .Ability to work independently, requiring minimal supervision , and on multiple initiatives simultaneously.

Proficient with Microsoft Office.

Qualifications Education Bachelor ’s degree or higher, preferably in a related field .Experience5+ y ears relevant work experience . Proven track record of successfully managing teams of direct report employees .

Experience with review and interpretation of federal and state laws, regulations, and statutes.#LI-MB1

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As…