Adult Day Center Manager

Adult Day Center Manager

Madison Adult Day - Madison, WI 53713

Position Type Full Time Job Shift AM Travel Percentage Non-Driving Category Health Care

Location:

Madison, WI | Agrace Adult Day Center

Full-time 1.0 FTE (40hours/week) | Day Shift | Monday-Friday |

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You'll Make a Difference

The Adult Day Manager is responsible for the development and oversight of Adult Day operations by hiring, orienting, training, managing, and retaining staff, building and maintaining referral source relationships, ensuring client satisfaction, and managing budget to meet revenue goals.

Key Responsibilities

• Manage Core Function
  • Manage all aspects of Adult Day to drive client census growth.
  • Assist in the implementation and planning of Adult Day Services.
  • Identify, build, and maintain referral source relationships in the local healthcare and senior care community with industry professionals and organizations.
  • Develop annual Adult Day operating budget, manage to meet revenue goals and ensure cash flow, and use financial information to make decisions regarding client retention and resource allocation.
  • Develop, maintain, and propose edits to Adult Day policies and operational procedures.
  • Ensure compliance with state and other regulating bodies for all aspects of Adult Day services.
  • Oversee all billing aspects including communication with long term care insurance.
• Manage Staff
  • Ensure appropriate caregiver staffing levels to serve existing and new clients.
  • Define roles and develop accountabilities and metrics to manage performance.
  • Manage training, orientation and documentation of completion.
  • Retain staff by promoting a positive, engaging and flexible workplace. Provide caregiver recognition.
  • Assign and direct the work of Adult Day staff.
  • Provide coaching to staff and volunteers to meet client needs effectively.
  • Conduct staff performance evaluations and provide feedback, coaching or correction.
• Manage Client Relations
  • Manage communication with prospective and existing clients and/or their family members to understand client needs. Understand and communicate client needs to staff.
  • Manage day to day activities of providing client care. Apply systems thinking to identifying repetition of tasks and create repeatable processes to ensure consistency.
  • Ensure client satisfaction through oversight of surveys, client assessments and quality assurance visits, and resolution of client and referral source concerns.
  • Provide proof of quality by continuous measurement against industry benchmarks.
  • Identify new services and opportunities to offer clients, and collaborate with Agrace leadership to implement as appropriate.
  • Oversee care plan management and updates, client updates to family and medication administration.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
  • Develop and adhere to annual department operating budget.

You Bring

• Five years of memory care and/or dementia experience; clinical experience/licensure preferred
• Dementia Certification and CPR Certification preferred (required within 90 days of hire)
• Three years of supervisory and/or management experience
• Valid driver's license, auto insurance, and access to a reliable vehicle
• Demonstrated management skills
• Ability to be flexible and effectively manage priorities, multiple tasks, and meet deadlines in a high-pressure environment
• Ability to work outside of standard business hours to ensure client needs are met
• Intermediate Microsoft Office Suite skills
• Experience using industry enterprise software system
• Ability to work effectively and cooperatively with others
• Experience in operational planning and execution, budgeting, and controlling costs
• Ability to maintain confidentiality about clients, caregivers, and organizational intellectual property
• Ability to use proper body mechanics and standard…