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Client Experience Leader — Enterprise CX Strategy
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-20
Listing for:
HDR
Full Time
position Listed on 2026-08-20
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
HDR is seeking a Client Experience Director to lead the enterprise‑wide client experience strategy. You will partner with business groups, operations, marketing, project delivery, client service, and leaders to translate client insights into action, foster a client‑centered culture, and drive continuous improvement across the enterprise.
You will oversee the Client Feedback System, monitor key metrics such as NPS and account health, and coach leaders on relationship strategies.
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