General Manager; Auntie Anne's East Town Mall - Madison, WI

Auntie Anne’sFresh Dining Concepts About UsFresh Dining Concepts is a leading franchisee within the GoTo Foods family, operating Auntie Anne’s locations across the United States. We are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We’re growing—and we’re looking for talented leaders to grow with us.

Position Summary General Managers at Auntie Anne’s (Fresh Dining Concepts) are responsible for the overall operation, financial performance, people leadership, and execution of brand standards for assigned locations. Managers may lead teams of 10–40 team members, depending on location.

Store Managers are expected to model and uphold our core leadership characteristics:
Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation.

Essential Duties & Responsibilities Include but are not limited to:

Hiring & Staffing Recruit, interview, hire, and retain team members who meet brand and company standards

Ensure appropriate staffing levels to support business fluctuations and peak periods

Team Development & Training Train team members on product knowledge, service standards, policies, procedures, and sales techniques

Conduct ongoing individual and group training

Coach, counsel, and discipline team members as needed

Build and maintain internal talent pipelines to support growth

Operational Excellence & Quality Management Analyze store performance and business practices to identify improvement opportunities

Ensure accurate scheduling and timekeeping; audit labor records for compliance

Communicate job expectations, performance goals, and brand standards

Effectively marshal people, resources, and timelines to meet operational requirements

Performance Management & Accountability Plan, monitor, and evaluate team performance

Complete performance reviews and recommend promotions and merit increases

Promptly and objectively resolve team member issues and conflicts

Address underperformance consistently and appropriately

Team Culture & Engagement Foster a positive, high‑performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)Conduct monthly one‑on‑one meetings and quarterly team meetings

Lead by example to inspire pride in the brand and the business

Qualifications

High School Diploma or GED required; BA/BS in Business or related field preferred

Minimum 2 years of successful management experience

Experience coaching and developing teams in a retail, restaurant, or hospitality environment

Direct P&L responsibility experience preferred

Ability to work flexible schedules, including nights, weekends, and holidays

Experience supervising hourly, supervisory, and management staff

Background or interest in nutrition and wellness a plus (especially for Jamba)
Strong interpersonal, leadership, and financial management skills

Proven analytical, problem‑solving, organization, and planning abilities

Sound judgment, professionalism, optimism, and initiative

Proficiency with computers and common software applications (Microsoft Office, email, etc.)Ability to communicate effectively in English (verbal and written)
Leadership Competencies Managing Vision & Purpose Build strong community relationships through local marketing and sponsor ships

Drive store culture, operational standards, and financial excellence

Maintain a positive ownership mindset and full accountability

Ensure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable

Leading a Winning Team Empower, motivate, and collaborate with team members and business partners

Translate strategy into action through strong execution

Demonstrate pride in brand leadership and support company initiatives

Communication & Respect Communicate clearly and effectively…