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Global IT Service Delivery Manager
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-09-04
Listing for:
FullStack
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Full Stack is seeking a hands-on Delivery Manager to own enterprise application support for a global R&D IT organization. This role spans three connected work streams: L1 service desk, L2 specialists, and a backlog of minor enhancements, integrated with the client’s existing support model.
You will own the client relationship from executive sponsor to line managers, manage engagement P&L and SOW compliance, supervise staffing, coverage, and retention, and lead weekly service reviews to align
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