Team Manager - Crisis Unit

Job Details:

Job Location:

MADISON, WI 53711, Position Type:
Full Time, Education Level: Masters Degree in Human Services Field, Travel Percentage:
Up to 25%, Job Category:
Nonprofit - Social Services, The Team Manager for the Emergency Services Unit (ESU) provides leadership, oversight, and operational management for mobile crisis workers and emergency telephone workers delivering 24/7/365 emergency mental health services throughout Dane County. This role advances Journey Mental Health Center’s mission and vision by ensuring culturally responsive, trauma-informed, and consumer centered crisis services.

The Team Manager collaborates closely with internal JMHC programs, community mental health providers, hospitals, and law enforcement partners to ensure exemplary crisis intervention and coordinated care. This position reports directly to the Clinical Director of Emergency Services.

Journey Mental Health Center is committed to People, Opportunities, Community, and Access (POCA). We foster belonging, prioritize fairness and inclusivity, and actively work to dismantle structural oppression within our agency and community.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Recruit, hire, supervise, mentor, and retain a diverse and skilled crisis services workforce.
• Provide direct supervision, coaching, and performance oversight to the Team Leader, ensuring alignment with program goals, operational standards, and crisis service expectations.
• Provide timely, constructive performance feedback and actively seek staff input to strengthen cultural and clinical responsiveness.
• Promote staff development to ensure clinically strong, culturally sensitive, trauma-informed services for adults with serious mental illness and/or substance use concerns.
• Serve as an active member of the Emergency Services management team in collaboration with the Director of ESU and CTMs from crisis stabilization programs.
• Develop service strategies to support program growth, quality, and innovation.
• Provide clinical supervision and leadership to crisis staff.
• Provide emergency backup coverage for crisis stabilization programs as needed.
• Provide onsite support during state licensing reviews and respond to recommendations for improvement.
• Maintain positive, collaborative relationships with Dane County contract managers and their leadership team.
• Maintain positive, collaborative relationships with city officials and their leadership team.
• Monitor supervisee performance, quality of work, and productivity to ensure contractual obligations and crisis intervention standards are met.

• Ensure program compliance with DHS 34 standards.
• Ensure clinical documentation meets crisis billing requirements.
• Serve as a liaison between Crisis Services and hospitals, corporation counsel, and law enforcement to support coordination, communication, and problem resolution.
• Participate in supervisory meetings, JMHC committees, and the Management Training Group.
• Collaborate with the management team to oversee billing and budget processes for Crisis and ESU programs.
• Develop and update policies and procedures as needed.
• Facilitate crisis staff meetings.
• Participate in hiring processes, disciplinary actions, and clinical supervision.
• Attend budget meetings and reviews with the Clinical Director and ESU management team.

JMHC consumers have a wide array of different backgrounds and experiences. Staff is expected to be comfortable working with Individuals with the following.

• a. Mental Health &/or Substance Use Disorder Diagnosis
• b. Current Substance Use
• c. Criminal Backgrounds
• d. Multi-cultural Identities
• e. LGBTQIA+ Identities
• f. Varied Levels of Engagement in Services

• Orientation training requirements. DHS 31.21(8)(b)
• Each newly hired staff person who has had less than 6 months of experience in providing emergency mental health services shall complete a minimum of 40 hours of documented orientation training within 3 months after beginning work with the program.
• Each newly hired staff person who has had 6 months or more of prior experience in providing emergency mental health service shall complete a minimum of 20 hours of documented orientation training within 3 months after beginning work with the program.
• Each volunteer shall receive at least 40 hours of orientation training before…