Senior Community Engagement Manager

Remote United States

Full time

JR0037900

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Job Title:

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* Senior Community Engagement Manager

** About Trellix**  

Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security.

More at   .

** _Role Overview:_*
* We are looking for a driven and creative Community Engagement Manager to join our Customer Marketing team.

At the heart of this role is the nurturing and growth of the Trellix online community - creating a vibrant, valuable, and deeply engaged space where security professionals, customers, and partners can connect, learn, and thrive. You will build on this foundation by expanding our established Social Ambassador Program, identifying new advocates and empowering them to carry the Trellix brand further into the cybersecurity conversation.

Alongside these core priorities, you will manage our organic presence on Linked In and You Tube to ensure Trellix remains a credible and influential voice in the B2B cybersecurity space.

** About the Role*
* _Community Management_

+ Own and drive the growth of the Trellix online community, creating a welcoming, engaging, and valuable space for security professionals

+ Develop and execute strategic programs to deepen member engagement, including AMAs, virtual events, member spotlights, discussion threads, and product feedback forums

+ Moderate community discussions, respond to member questions, and ensure a consistently positive and inclusive experience for all members

+ Identify and nurture highly engaged community members, connecting them to broader opportunities within the Trellix ecosystem

+ Partner with Product, Customer Success, and the Trellix Learning Center to surface timely resources, product updates, and training content within the community

+ Monitor and report on community health metrics including membership growth, engagement rates, and member sentiment, using insights to continuously improve the community experience

_Social Ambassador Program_

+ Expand and evolve Trellix's established Social Ambassador Program by identifying and recruiting new advocates from within the customer, partner, and employee community

+ Develop ongoing enablement resources, engagement initiatives, and incentive programs to keep ambassadors active, motivated, and growing in their advocacy

+ Equip ambassadors with shareable content, messaging toolkits, and exclusive access to Trellix news, events, and thought leadership

+ Build and maintain strong, lasting relationships with ambassadors, recognizing and celebrating their contributions to the Trellix community

+ Track ambassador activity, reach, and impact, reporting on program growth and ROI

_Organic Social Media_

+ Support and execute Trellix's organic social media strategy across Linked In and You Tube, amplifying community stories, ambassador voices, and brand thought leadership

+ Develop and manage a content calendar aligned with community programs, product launches, campaigns, and industry events

+ Create compelling, on-brand content - including copy, graphics, and short-form video - tailored for a B2B cybersecurity audience

+ Collaborate with internal teams (Product, PR, Sales, Customer Success) to ensure a consistent and authoritative brand voice across all channels

+ Track and report on organic social performance, using data-driven insights to refine strategy and better serve the community

** About You*
* _Required Qualifications _

+ 5 to 7 years of experience in community management, social media, or brand advocacy - preferably in a B2B technology or cybersecurity environment

+ Proven experience managing and growing online communities, with a track record of driving meaningful engagement and measurable results

+ Experience working with or expanding ambassador or advocacy programs

+ Strong writing and storytelling skills with the ability to translate complex technical topics into clear, engaging content for a professional audience

+ Experience managing online communities using platforms such as Khoros, Higher Logic, Discourse, or similar

+ Working knowledge of cybersecurity concepts, trends, or terminology, with the…