Manager, Content, Storytelling, Thought Leadership

• Develop and maintain the enterprise transformation narrative and storytelling framework
• Create content communicating transformation progress, outcomes, business value, strategic priorities, and future vision
• Translate complex business, operational, technology, AI, financial, and transformation initiatives into audience-specific messaging and stories
• Produce enterprise-wide communications including newsletters, leadership updates, intranet content, articles, videos, town hall materials, and associate communication campaigns
• Develop success stories, case studies, business impact summaries, and value realization narratives
• Develop business value stories and proof points demonstrating improvements in quality, readiness, customer and member experiences, scalability, growth, and operational effectiveness
• Partner with executives and subject matter experts to develop thought leadership content supporting organizational priorities and innovation initiatives
• Establish enterprise content standards, editorial guidelines, and messaging frameworks
• Oversee content planning and storytelling calendars supporting enterprise communication priorities
• Monitor content performance, audience engagement, and communication effectiveness to improve transformation storytelling and stakeholder understanding
• Support executive communications through story development, supporting narratives, speeches, and presentation messaging
• Develop communication resources, talking points, and narrative support helping leaders connect transformation priorities to their teams and day-to-day work
• Perform other duties as assigned

• Bachelor's degree in Communications, Journalism, Marketing, Business Administration, Public Relations, Organizational Development, or related field, or equivalent work experience, required
• Master's degree preferred
• 3+ years of experience developing strategic communications, strategic presentations, leadership messaging, and stakeholder engagement strategies required
• 3+ years of people leadership experience or demonstrated experience leading complex cross functional initiatives, teams, or programs required
• Experience supporting executive leadership teams, owner groups, or governance forums required
• Demonstrated success translating complex business strategies into clear and compelling narratives for associates at all levels
• Proven ability to influence senior leaders and drive alignment through strategic communications
• Experience in PBM, pharmacy services, healthcare, managed care, or other highly regulated industries preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Demonstrates expertise in developing strategic communications and storytelling frameworks that effectively translate complex business initiatives into audience-specific narratives. Proven ability to lead cross-functional teams and engage with executive leadership to drive alignment and support organizational priorities.

• Strategic Communications Development
• Leadership Messaging
• Stakeholder Engagement Strategies
• Cross-Functional Team Leadership
• Content Performance Monitoring

• Content Creation
• Narrative Development
• Business Impact Summaries
• Case Studies
• Editorial Guidelines Establishment
• Communication Effectiveness Measurement
• Transformation Storytelling
• Audience-Specific Messaging
• Thought Leadership Content Development
• Strategic Presentation Development

• Influencing Senior Leaders
• Cooperative Interaction
• Respectful Communication

• Healthcare
• Managed Care
• Pharmacy Services
• Highly Regulated Industries
• Compliance Program Objectives

• Intranet Content Management
• Communication Campaign Tools
• Content Planning Software