Shelter Coordinator

JOB REQUIREMENTS

The Shelter Coordinator is responsible for ensuring our day-to-day residential shelter operations run smoothly and that our residents have a safe, dignified and empowered experience during their stays.

The Coordinator ensures shift coverage needs are met, hires staff and provides extensive and consistent onboarding, orientation, training, staff supervision and support. The Coordinator remains actively and professionally engaged with staff and volunteers, maintains a physical presence in the shelter, performs direct service work with clients as needed, and participates in an on‑call rotation.

• Provide supervision for shelter staff while fostering a productive work environment and positive community housing atmosphere.
• Coordinate and determine staffing needs for our emergency domestic violence shelter; prepare staff schedules.
• Participate in hiring of staff and ensure effective onboarding and ongoing training of shelter staff; communicate performance expectations and ensure accountability.
• Provide residents with support and resources in a trauma‑informed manner.
• Provide crisis management, consultation, and direction in response to client needs.
• Oversee shelter inventory ensuring adequate supplies, including food and other daily living supplies.
• Ensure a safe and clean environment for residents and staff through the establishment of protocols and procedures.
• Assist the Manager of Shelter and Family Services with administrative needs.
• Provide trauma‑informed direct services to shelter residents and their children, providing back‑up support on weekdays, evenings, weekends, or overnight as needed.
• Maintain confidentiality and perform direct service work with clients as needed.

A bachelor's degree is preferred, though relevant work experience may be considered in lieu of a degree.

Minimum of three years of experience supervising a team of at least fifteen employees or volunteers required.

Experience working in a residential setting with individuals in crisis required.

Experience providing supervision to direct service human services staff preferred.

Experience with both child and adult trauma survivors is required; knowledge of domestic violence issues preferred.

Excellent organizational, written, verbal, and computer skills (including Microsoft Office) required.

Excellent problem solving, judgement, and time management skills required.

Ability to maintain highly confidential information.

Bilingual preferred.

Mail a résumé:
All applications (regardless of submission method) should include a cover letter, résumé, and DAIS application (found on our website). Application materials may be mailed to 2102 Fordem Ave., Madison, WI 53704 Attn:
Human Resources.

E‑mail a résumé: (Use the "Apply for this Job" box below).

Apply online: /

Fax a résumé:
Fax cover letter, résumé, and DAIS application to .

All applications must include a cover letter, résumé & DAIS application to be considered by our hiring team.