Community Clinical Coordinator

The Humane Rescue Alliance (HRA) seeks a dedicated Clinical Operations Coordinator to join our dynamic medical team. This role combines hands‑on veterinary technical work with critical administrative and operational support to ensure animals in our care and those we serve in the community receive high‑quality, compassionate medical services.

• Assist veterinarians during patient appointments, obtain patient histories, perform diagnostics, administer treatments, and review discharge instructions.
• Provide surgical support including preparation, induction, intubation, anesthesia monitoring, recovery, and emergency intervention.
• Collect, prepare, and analyze laboratory samples; calculate, administer, and record medications; maintain controlled drug logs and fill prescriptions.
• Perform and assist with humane euthanasia when necessary.
• Train new and existing staff in daily operations, technical skills, and safety protocols.
• Maintain medical and laboratory equipment.

• Coordinate scheduling of medical appointments and surgery.
• Utilize practice management software to maintain accurate and complete medical records.
• Manage clinic inventory.
• Provide excellent customer service by responding to inquiries, explaining procedures, and providing client education.
• Address and elevate safety concerns or client service issues promptly and appropriately.
• Provide support to the Director of Medical Programs in the development and implementation of new community initiatives.
• Other duties as assigned.

• Five or more years of experience as a veterinary technician in an animal hospital or shelter, demonstrating strong organizational skills required.
  Certified or Licensed Veterinary Technicians are encouraged to apply.
• One or more years of customer service, administrative, or clinic operations experience in a fast‑paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows.
• Proficient technical skills including administering medications, phlebotomy, IV catheter placement, anesthesia monitoring, and lab diagnostics.
• Knowledge of restraint and animal handling techniques, animal safety practices, and recognition of behavior patterns.
• Proficient in Microsoft 365, shelter and practice management software, and internet applications.
• Strong interpersonal skills with a customer‑service orientation; able to communicate in a professional, empathetic manner with staff, clients, and volunteers.
• Ability to work evenings, weekends, and holidays as scheduled.
• Successful completion of HRA Euthanasia Certification program within 6 months of hire.
• Previous Fear Free Certification or successful completion of Fear Free Shelter certification within 6 months of hire.
• Ability to work independently and collaboratively in high‑stress, fast‑paced environments with multiple priorities.
• Passion for HRA’s mission and commitment to caring for all animals regardless of species, age, or temperament.

• Five or more years of experience as a veterinary technician required.
• One or more years of customer service or administrative experience preferred.
• Certified/Licensed Veterinary Technician are encouraged to apply.

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Availability and ability to work occasional weekend or weeknight hours.
• Annual travel to Madison for major gifts support.
• Regularly sits at a computer station and operates electronic equipment.
• Ability to be comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.
• Due to nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.

Apply today and become part of a team…