Customer Service Representative

At WVRC Ozaukee
, you’ll be one of the first people clients turn to when their pets need emergency care. As part of our 24/7 team, you’ll welcome families, answer questions, coordinate with clinical teammates, and help clients feel supported during stressful moments. You’ll work alongside experienced colleagues who value compassion, clear communication, and helping one another grow. If you enjoy customer service, thrive in a busy environment, and want your work to make a difference for pets and their families, you’ll find a rewarding opportunity at WVRC Ozaukee.

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self- motivated to provide exceptional service

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

• 401K
• Employee Assistance Program

We believe a positive workplace culture takes intention—which is why we have a dedicated Culture Ambassador on site focused on keeping our team connected, engaged, and appreciated. From organizing team lunches and games to planning activities, celebrations, and other opportunities to connect, our Culture Ambassador helps make sure there are moments to recharge, have fun, and build relationships with the people you work alongside every day!
WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.
Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

• Grafton
• Cedarburg
• Mequon
• Thiensville
• Port Washington
• Brown Deer
• Bayside
• Fox Point
• Glendale
• Germantown
• Menomonee Falls
• Richfield
• Whitefish Bay
• Shorewood
• Hartland
• Milwaukee
• Sheboygan

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll…