Customer Quality Specialist

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. The role is based in Madison, WI (hybrid) and offers the chance to impact everyday products while working in a collaborative, quality‑driven and customer‑focused team.

• Provide high‑quality customer support as the primary quality representative for assigned customers.
• Ensure compliance with applicable quality, food safety, and environmental regulations and standards (e.g., FSSC
  22000, GFSI, cGMP, ICHQ7).
• Partner cross‑functionally to understand customer requirements, quality expectations, and IFF management plans.
• Manage technical commercialization activities, including risk assessments and approvals for materials, packaging, and labeling.
• Create, maintain, and deliver customer‑facing product documentation such as product descriptions, certificates, and statements.
• Manage product quality and food safety complaints, including investigations, root‑cause analysis, corrective actions, and customer communication.
• Serve as IFF’s representative in customer quality meetings, audits, and assurance activities, including site visits as required.
• Manage product master data in SAP and support the information flow for new products and product changes.
• Measure KPIs, drive continuous improvement, and support additional quality workflows such as product returns and deviations.

• Bachelor’s degree in science or a related field.
• Minimum of 4years of experience in food ingredients, dietary supplements, pharmaceuticals, or quality/regulatory roles.
• Strong knowledge of food safety systems, GMPs, HACCP, and quality management systems.
• Hands‑on, service‑oriented mindset with strong organizational skills and attention to detail.
• Ability to manage multiple priorities independently with minimal supervision.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent written and verbal communication skills.
• Comfortable working with IT platforms such as SAP, Salesforce, and SharePoint.
• Ability to collaborate effectively with cross‑functional stakeholders globally.

• Experience supporting customer audits, inspections, or regulatory interactions.
• Background managing Kosher, Halal, export requirements, or product registrations.
• Proven success driving continuous improvement in customer quality or food safety processes.

• Training opportunities and learning & development programs from day one.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid vacation and holidays.
• Sixteen weeks paid parental leave (maternity and paternity).
• Annual bonus plan.

We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.