Community Manager

Join our Horizon Management Services, Inc. team — a woman-owned business committed to excellence! As a Top Workplace since 2019, we pride ourselves on fostering a balanced work environment and a collaborative, supportive culture.

We are excited to offer a great “next-step” career opportunity supporting The Point on Washington Apartments in Madison, WI. We’re seeking a motivated individual to oversee the overall management of this community and contribute to our mission of exceptional service.

• Primary responsibility will be to ensure overall management of assigned properties.

• Utilize selection and retention strategies to maintain 100% occupancy level
• Maintains knowledge and awareness of property competition and other conditions affecting leasing and operations
• Completes all apartment tours, open houses, orientations and marketing events.
• Conduct showings for interested prospects. Track weekly leasing and conduct all follow up with potential residents including phone calls, emails, and written correspondences
• Complete all lease signing and prescribed forms in accordance with Horizon’s rental policies and procedures.
• Establishes and maintains regular office and daily hours, ensuring adequate coverage on weekends
• Recertifications as applicable
• Prepares and oversees preparation of advertising and marketing plans. Tracks marketing plan to evaluate return.
• Place ads with approval from Director of Marketing/Leasing and manage accounts according to budget.
• Conduct Market Studies to remain competitive
• Manage all waitlist for each property

• Continue relationships with local senior centers, Chamber of Commerce, and other pertinent business partners.
• Send mailings to potential residents and follow up phone calls for leads
• Group presentations and volunteer at local outreach
• Participate with local seminars and Expos for Seniors
• Hold information meetings and Clinics on property and at outreach properties

• Oversee Maintenance for property
• Delegate work orders and assist in prioritizing schedule. Supervises prompt scheduling of maintenance work. Makes regular follow-up inspections on maintenance work performed.
• Makes recommendations for physical repairs, replacements and/or improvements and cost efficiency.
• Perform regular property inspections for cleanliness, curb appeal, and to ensure property is free of hazards.
• Ensure resident satisfaction

• Oversee the general harmony and community atmosphere among residents. Handle all resident issues and complaints in a courteous and professional manner.
• Issue 5 day/14 day notices
• Resident delinquencies and monitor accounts
• Landlord references and referrals
• Conduct resident surveys for retention
• Conduct yearly apartment inspections

• Maintain and enhance relations with prospects, residents, staff and vendors
• Complete budgets for both properties
• Order turnover and repairs for property
• Perform move-out inspections
• Bill Coding for all accounts
• Expedite all building refurbishments and repairs
• File and expedite all property insurance claims
• Petty cash & laundry money for all properties as outlined in policy manual
• Handle all resident transfers
• Run monthly fire drills with the Resident Manager and/or Caretakers

• Monitor income and operating expenses to meet budgetary goals and increase net operating income. Prepare annual operating budgets.
• Recruit, hire, evaluate and appropriately discipline all direct reports. Maintain personnel records, conduct timely reviews and ensure adequate/appropriate staffing.
• Reviews and approves property payables and payroll in accordance with Company policies and procedures.
• Review market survey and work closely with Leasing Manager who will prepare monthly marketing plans and place ads in appropriate venues.
• Regularly evaluates market conditions and property comparable.
• Implements marketing plan. Makes recommendations to improve marketing and leasing programs.