Residential Property Manager

Description

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General

Summary:

The Property Manager is responsible for the effective, compliant, and financially responsible operation of Goodwill of South Central Wisconsin’s affordable housing portfolio, consisting of approximately 74 scatter-site HUD-supported units serving individuals with chronic mental illness and low-income seniors. This position provides hands‑on leadership for all aspects of property operations, including HUD compliance, occupancy, resident certifications, lease administration, property maintenance, financial performance, inspections, vendor management and supervision of on-site Property Supervisors.

Supervisory Functions:

• Provide regular performance evaluations, training, and professional development opportunities for Property Supervisors.
• Partner with HR to recruit, interview and hire staff.

Principal

Duties & Responsibilities:

HUD Compliance and Occupancy

• Maintain compliance with applicable HUD requirements, regulatory agreements, housing assistance contracts, fair housing requirements, and Goodwill policies.
• Manage applicant eligibility, waiting lists, move‑ins, annual and interim recertifications, rent calculations, and move‑outs.
• Maintain accurate and complete resident and property records and ensure required documentation is completed within established timelines.
• Manage applicable HUD systems and reporting requirements, including EIV and other required occupancy and compliance processes.
• Coordinate HUD, WHEDA, NSPIRE, management, and other regulatory inspections and ensure deficiencies are corrected timely.
• Maintain readiness for regulatory reviews, audits, and monitoring visits.
• Administer reasonable accommodation and modification requests in accordance with applicable requirements.

Property and Resident Management

• Serve as the primary management contact for residents regarding leases, rent, property conditions, policies, notices, and tenancy‑related concerns.
• Administer leases consistently and address lease violations, delinquent rent, housekeeping concerns, unauthorized occupants, and other tenancy matters.
• Prepare and issue required resident notices and maintain appropriate documentation.
• Promote respectful, professional relationships with residents while maintaining appropriate landlord/resident boundaries.
• Coordinate with external case managers or service providers when appropriate and authorized when an issue affects successful tenancy.
• Follow established procedures for resident emergencies, safety concerns, and crisis situations.

Property Operations and Maintenance

• Ensure properties are maintained in safe, clean, functional, and habitable condition.
• Coordinate and prioritize maintenance requests, preventive maintenance, unit turns, inspections, and corrective work.
• Supervise or coordinate maintenance staff and outside contractors.
• Obtain bids and manage vendors for specialized repairs, maintenance, and property services.
• Monitor property conditions and identify short‑and‑long‑term capital needs.
• Maintain appropriate documentation of work orders, inspections, repairs, and preventive maintenance.
• Coordinate emergency and after‑hours maintenance response.

On‑Site Property Supervisor Oversight

• Recruit, orient, train, and supervise on‑site Property Supervisors.
• Establish clear expectations regarding the role and responsibilities of Property Supervisors.
• Ensure Property Supervisors appropriately identify, document, and report maintenance, safety, resident, and property concerns.
• Maintain clear boundaries between duties performed by Property Supervisors and decisions…