Catering & Events Operations Partner II

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At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

The Catering & Event Operations Partner II role involves a diverse range of responsibilities to ensure the successful execution of food service orders and events. This position is responsible for the setup, delivery, and breakdown of catering orders, while maintaining exceptional standards of customer service, cleanliness, sanitation, and organization. The Catering & Event Operations Partner II also plays a key role in restocking supplies and supporting food service events across the company.

Additionally, this role may assist with food preparation as needed. This position primarily supports catering and event functions for Exact Sciences facilities in Madison, WI.

• Prepare, set up, and break down all catering and event needs including decoration and arrangement of dining areas, ensuring correct setup and timely execution of event functions according to specifications.
• Transport materials to and from service areas, adhering to health and safety standards for food, serving ware, and equipment.
• Prepare and serve food in an attractive manner, following instructions and maintaining a positive, courteous demeanor when interacting with customers.
• Address customer concerns and needs promptly, providing optimal service and communicating clearly with leadership about any issues.
• Clean, sanitize, and maintain all equipment, utensils, dining ware, linens, work areas, and food preparation surfaces throughout the service, ensuring cleanliness and organization at all times.
• Manage inventory and restock supplies including cold beverages, dry goods, snacks, and disposable wares, ensuring items are stocked and organized for daily operations and events.
• Serve as the onsite contact for vendors delivering food products, verifying and unloading deliveries, and ensuring proper storage of items in coolers, freezers, and dry storage areas.
• Handle laundry tasks, including washing, drying, and transporting items for dry cleaning.
• Comply with sanitation and safety standards, ensuring all personnel follow the established guidelines.
• Demonstrate attention to detail, ensuring accuracy in order fulfillment, setup, and presentation.
• Work quickly and efficiently, prioritizing tasks to meet deadlines while delivering exceptional service.
• Proactively communicate with leadership and cross-functional teams when there are missing or unmet needs, ensuring that any gaps in supplies, resources, or services are addressed in a timely manner.
• Clean, wash, peel, and cut fruits, vegetables, and other food for optimal presentation.
• Excellent oral and written communication skills.
• Excellent internal and external facing customer service skills.
• Ability to work and contribute to a team environment.
• Analytical and problem‑solving skills.
• Strong commitment to service and hospitality excellence.
• Ability to thrive in a fast-paced and dynamic environment.
• High standards regarding culinary and service delivery.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work nights and/or weekends.
• Ability to work overtime as needed.
• Ability to lift up to 50 pounds for approximately 50% of a typical working day.
• Ability to work seated for approximately 10% of a typical working day. Ability to work standing for approximately 90% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 20% of a typical working day.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability to work on a computer and phone simultaneously.
• A…