Customer Service Optician

What you’ll be doing

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. Out of everyone who works at our practice, the Optician has the honor of satisfying patients the most! This is not just some sales job, your role is to be an educator and a style consultant. If you want a career where you help the people in your community have better lives, this is the job for you.

• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles.
• Educating first‑timers on how to use and take care of their glasses.
• Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments.
• Miscellaneous repairs.
• Consistent cross‑training in technician duties for optimum career growth (offered and expected).
• Educating patients on what their insurance covers.
• Keeping the optical space looking clean, neat, and welcoming.
• Doing inventory, ordering, sending, and receiving shipments.

• You’re a natural problem solver and you’re confident in making recommendations.
• You’re outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment.
• You’ve got a great sense of style and love to help people find a look or style they like best.
• You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.
• You can effectively communicate both in writing and verbally in a professional and positive manner.
• You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.
• You are attentive, detail‑oriented, organized, and your work reflects all of these characteristics.
• Your reputation for honesty and integrity is legendary; you’re known for doing what you say you’re going to do – no excuses!
• You take pride and ownership in your work – whatever you do, you do it well.
• You see yourself as an integral part of your team’s success (because we will).
• You’re always up for learning something new, and you master new skills quickly.
• You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

Brandon Eyes is a high‑volume established eyecare practice in Middleton. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!

• In‑house Vision Benefit
• Healthcare allowance
• 401k
• Uniform allowance and birthday bonus
• PTO and paid holidays

We value your time, so we’ll be back in touch with you very quickly.

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