Area Manager, Retail Operations Manager

The Area Manager is responsible for the management and development of a group of Retail Service Merchandisers/Lead Merchandisers, and for representing the company, our clients, and our customers by effectively supervising and managing project work. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

• Provide effective leadership and management to the Retail Service Merchandiser/Lead Merchandiser team in an assigned geographic area by interviewing and hiring candidates, onboarding, and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching and support.
• Develop a strong understanding of the company’s business model, Client and Customer details and expectations, and the specific details of the project work processes. Work in the field periodically to better understand project requirements. Provide backup support for project work as needed.
• Manage assigned project work to completion, on time, and with high quality results. Review project details to verify that the schedule is accurate and achievable, and that supporting documentation is current and correct. Assign project work to Retail Service Merchandisers/Lead Merchandisers and ensure that all jobs have the appropriate level of support. Monitor progress and audit project work. Answer questions, solve problems, resolve personnel issues, and adjust resources as needed.
  
  Ensure the delivery of all materials, supplies and equipment necessary for assigned project work.
• Partner with store personnel and team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
• Report and discuss observations, issues, and business solutions with Market Manager.
• Effectively and accurately work with web-based applications to receive notification of project work, review work documentation and information, maintain Retail Service Merchandiser/Lead Merchandiser profiles and assign project work, monitor progress and status of project work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities. Utilize and fully understand the company’s retail reports and reporting systems.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work and the Retail Service Merchandiser/Lead Merchandiser team.
• Other duties as assigned.

• High School diploma or equivalent in industry name required, 2 years of management and/or supervisory experience.
• Prior sales agent, retail, customer service, or reset experience preferred.

• Must possess strong interpersonal, organizational, decision making, and leadership skills.
• Must be able to read and communicate effectively with others.
• Must be able to work effectively in web-based applications and email, word processing, and spreadsheet applications. Proficiency in Microsoft Office applications required.
• Must have a valid driver’s license and be able to drive in a car for extended periods of time.
• Must be able to operate a computer, calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill, case cutter, hand truck, and pallet jack. Must be able to climb and stand on a step stool or ladder.