Store Manager, Retail & Store Manager

Responsibilities

• Open and close the store each day
• Ensure high levels of customer satisfaction by providing customer service & fulfilling customer needs
• Address phone-in and internet sales inquiries (orders, pricing, technical assistance)
• Receive & process cash and credit card payments
• Oversee daily cash deposits and invoices
• Monitor & maintain accurate product inventory
• Work with Purchasing Manager and assist with product purchasing
• Coordinate gas and hard good deliveries to customers via the company’s professional drivers and VMI associates
• Work with warehouse to ensure orders are pulled correctly and shipped in a timely manner
• Address & resolve customers receivable issues
• Oversee building and grounds maintenance
• Ensure that the showroom is clean, stocked, and orderly
• Ensure store compliance to policies, procedures, safety practices and regulatory guidelines
• Manage and assign employees job responsibilities and work objectives

• Associate Degree preferred
• Previous retail/customer service experience – preferably in a management or lead capacity
• Knowledge or previous experience in a welding or welding related environment
• Efficient distribution of products and services to a wide variety of customers
• Ability to supervise & coach employees, establish priorities, plan, and organize activities
• Effectively communicate with customers, suppliers, safety compliance officials, employees, and other associates
• Capable of managing goals, delegating responsibilities, monitoring progress and work objectives and providing feedback/performance evaluations to associates.
• Ability to define problems, establish facts, draw valid conclusions, and resolve branch problems.
• Ability to freely traverse company grounds, bend, reach and reposition self to locate and move materials and clean showroom
• Ability to lift and move products up to 60 lbs. from shelves and up to 200 lbs. using the appropriate support and lifting devices
• Capable of completing a work schedule which may be before or beyond regular office hours as needed