Floor Lead Sur La Table

With over 58 stores and the largest avocational cooking program in the US,
Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the role entails interacting with our customers, driving digital growth, or providing vital behind‑the‑scenes support, we’re all here to roll up our sleeves and create happiness through cooking and sharing good food.

The Floor Lead supports a General Manager or Store Manager in achieving sales goals and directs daily store operations as a Manager on Duty (MOD). The Floor Lead reports to a General Manager or Store Manager.

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
• Support sales‑driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, presentations, and that the selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure time‑keeping practices are in place and consistently followed according to SLT policy.
• Complete inventory transactions including receiving, MOS, and RARs; ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Accurately record time worked according to SLT policy.
• Perform additional responsibilities as assigned by the General Manager or Store Manager.

• Communicate verbally and work cooperatively with employees and customers.
• Remain in a stationary position for up to 3 hours at a time.
• Move around the workplace coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
• Grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and replenish merchandise.
• Work a varied schedule to observe employees and customers at different times of the day, week, and year.
• Ascend/descend ladders to retrieve and/or move merchandise.
• Operate a computer, POS system, keyboard, merchandise scanners and mouse to accomplish work.
• Maintain regular and predictable attendance.
• Lift and/or move merchandise weighing up to 35 lbs.

• 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate preferred.
• 1 year of retail supervisory experience preferred.
• Proficient in POS systems.
• Some experience with MS Office Suite (Outlook, Word, Excel).
• May require Food Handlers Certification.

• Focus on the Customer:
  Inspire and delight customers.
• Be Genuine:
  Communication style is respectful, effective, and sincere.
• Make the Right Call:
  Blend knowledge, experience, wisdom and decisive action.
• Take Ownership:
  Commit, responsible, provide solutions.
• Achieve Results:
  Meet and exceed goals and expectations.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.