Floor Lead Sur La Table

Floor Lead

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manager on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM).

Job Duties and Responsibilities:

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
• Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Accurately record time worked according to SLT policy.
• Additional responsibilities as assigned by General Manager or Store Manager.

Essential Functions:

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
• Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/ or move merchandise weighing up to 35 lbs.

Experience and

Required Qualifications:

• 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Certification.

Sur La Table Core Competencies for Everyone:

• Focus on the Customer:
  You inspire and delight your customers.
• Be Genuine:
  Your communication style is respectful, effective and sincere.
• Make the Right Call:
  You effectively blend knowledge, experience, wisdom & decisive action.
• Take Ownership:
  You are committed, responsible and provide solutions.
• Achieve Results:
  You meet and exceed goals and expectations.