Department Supervisor - West Towne Mall

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standard policies and procedures to meet the expectations of customers and colleagues.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths and identify commercial opportunities, working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
• Follow up that your team actively promotes the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Retain and share your knowledge and skills with the Store team.
• Collaborate, plan, and work with the in‑store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Communicate regularly with store colleagues to inform, motivate and inspire – daily and weekly meetings.
• Ensure all procedures, routines and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle – from delivery to presentation – and fitting room routines meet internal standards and use provided tools and technology.
• Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store.
• Maintain a strong balance and consistent price perception throughout the store by following price sign guidelines.
• Update and upkeep BOH areas for all colleagues (key information, health & safety, tidiness).
• Be responsible for opening and closing the store daily.

• Emerging leader who enjoys taking responsibility.
• Ambitious, effective communicator, supportive, analytical solution finder, capable of working with numbers and managing statistics.
• Achievement‑oriented, motivated by performance and competition, truly customer‑centric.

We are an equal opportunity employer and are committed to providing reasonable accommodations for applicants with disabilities.

• Health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, community day.
• Employee discount on all H&M Group brands.
• H&M Incentive Program (HIP).
• Optional commuter benefits, health and dependent care FSA, volunteer benefits.

Expected base salary range: $19.22–22.39 hourly.

Pay Status:
Non‑Exempt, Hourly.

Compensation may vary depending on qualifications and location.