Sales Floor Assistant - West Towne Mall

Sales Floor Assistant

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

• Customer Service & Sales – Models and holds the team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems and demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory – Works with the Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse‑logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.). Contributes to the Shoe on Display restocking process, including mismatches and stockroom organization, and to the restock program to identify replenishment opportunities.
• SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell‑through opportunities and remerchandises the selling floor to increase the rate of sale. Helps oversee and maintain fitting rooms and sales‑floor recovery processes to keep a clean, organized store environment, and supports visual elements that reinforce merchandising statements.
  
  Responsible for stockroom maintenance.
• Omnichannel (SVG 2‑3 only) – Assists with the  process, including  orders and aged/undelivered orders and returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes.
• General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process to ensure proper, timely execution, protect inventory integrity and prevent shrink. Participates in annual inventory processes.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

• Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service, cooperate and build positive, inclusive and respectful relationships, and take accountability for actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.

If eligible, we offer a competitive benefits package that includes medical, dental, vision, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for a discount on JCPenney merchandise. For paid holidays, associates eligible for paid vacation (MTO) also receive eight paid holidays in the calendar year. All hourly associates scheduled to work on a designated holiday receive additional compensation.

For details on paid vacation days and other benefits please visit

USD $14.50/Hr – USD $18.13/Hr.