Store Manager, Retail & Store Manager

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve directly with the customer.
• Respond professionally and accurately to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins, manage a cash drawer, count cash deposits, move cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly “I Agree” timely.
• Coordinate operations, development, and training necessary for the store to achieve metric targets.
• Maintain store staff schedule and assist covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Assist the DDO with recruiting, selection, and onboarding of Assistant Store Managers in the district.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 2+ years of experience with sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously, and provide store‑level leadership.
• Own reliable personal transportation, valid driver’s license, and valid automobile insurance while employed by the company.
• Ability and willingness to consistently live and embrace the company core values of accountability, inclusiveness, transparency, and focus.

• Call center/ retail/ office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs.

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

Position may be on‑site lead for one or more Assistant Store Managers.

We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.