General Manager of Sales & Operations

About Serendipity Labs, Inc.

Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations.

As we expand our network of locations and grow membership, we are looking for the best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members and prospects will enjoy interacting with every day. This is the perfect role for anyone who has a passion for finding new business and solving people’s/business challenges with high value solutions.

• Overall P&L responsibility encompassing total lab performance including revenue and cost control in the areas of event sales & delivery, membership sales, marketing and community outreach. This role is responsible for increasing membership, event and meeting room reservations.
• Delivering upon our customer service promises and hospitality approach through the development and management of the lab team and to go above and beyond for our members.
• The running of a high performing lab operation delivering upon revenue, cost and profit goals alongside a very memorable experience for our members each day.
• Building and managing a strong pipeline to ensure achievement of your locations revenue goals.

• Responsible for achieving financial targets and monthly quotas related to membership, event sales, additional services and meeting room bookings.
• Financial performance shall be evaluated based on revenue and cost performance to budget and profitability of the lab through successful P&L management.
• Participate in the business reviews, account for financial performance and agree upon actions required to improve performance.
• Reviewing controllable lab level costs and ensuring performance to budget alongside periodic review of pricing and service level with local vendors to ensure the very best margin performance.

• Be able to conduct excellent tours of the lab according to brand standards.
• Effective use of Salesforce in compliance with sales process SOP.
• Generating a strong pipeline by connecting and cultivating relationships with brokers, influencers, CRE professionals and major local employers.
• Ability to articulate key brand differentiators.
• Working alongside marketing on the messaging and outreach to your prospects.
• Masterful handling of objections.
• Making cold calls contact with your prospect list and delivering against agreed activity cadences in Salesforce.
• Isolating more immediate needs from relationships that require development.
• Issuing proposals and following up on immediate business needs from your accounts and outreach.
• Managing the renewal process working to retain every customer at right price and the right margin.
• Maximize revenue from services by up and cross selling services to new and existing members.

• Have an excellent knowledge of your local market, competition, your lab, pricing and services offered.
• Have a good understanding of the locations offered within the SL Network and be able to articulate and demonstrate key differentiators.
• Drive brand awareness by acting as a brand champion when networking, building local partnerships, engaging Broker relationships, and executing community outreach.
• Oversee the Lab Team execution of Artist program, Member & Partnership Events, and social media content contributions.
• Work with RVP and Marketing to create promotions tailored to your locations needs to drive business.

• Responsible for the overall member experience from the members first day until the time they depart.
• Develop a rapport with Members to cultivate a warm professional environment and sense of…