Inside Sales Coordinator

Sub‑Zero, Wolf, and Cove are the leading manufacturer of luxury kitchen appliances and a longstanding, family‑owned company in the Madison area. Icons of design and paragons of performance and quality, they are the refrigeration, cooking and dishwashing specialists found in the world’s most luxurious homes. We look for team members driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Sub‑Zero, Wolf and Cove products are sold worldwide via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving and exceptional customer focus is key to success in this role.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

• Become an expert on products and systems to best serve the customers
• Outbound and inbound calls
• Develop weekly call strategies
• Assist field sales team with problem solving and/or order inquiries
• Serve as our partners’ primary point of contact regarding orders
• Create relationships with customers and aid them with any order related needs or issues
• Ensure customer satisfaction through ongoing communication and relationship management
• Share best practices with team members to enhance the quality and efficiency of support
• Responsible for completing special projects as assigned
• Autonomously make decisions and solve a varying degree of issues

• Associate’s degree in business or related field
• Experience and familiarity with distribution channels and supporting field sales teams
• Business‑to‑Business customer service experience
• Strong analytical and problem‑solving skills with the ability to manage complex order scenarios
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities simultaneously
• Proficiency with ERP systems, CRM tools and Microsoft Office applications

• Bachelor’s degree in business or related field
• Familiarity with SAP or similar enterprise order management systems
• Knowledge of logistics, transportation or supply chain processes
• Experience documenting processes or supporting system testing initiatives

• Be part of a global Inside Sales organization supporting premium brands and international partners
• Work cross‑functionally with Sales Operations, Supply Chain and Transportation teams
• Contribute directly to distributor satisfaction and global business performance
• Opportunity to grow within Sales Operations and expand international business expertise

• Competitive compensation based on skills
• Industry‑leading health, dental and vision plans
• Generous 401 (K) savings and profit sharing
• On‑site UW Health clinic, fitness center and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave