Senior Account Manager-MDU Sales

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Senior Account Manager - MDU Sales
, you will lead a national portfolio of large multi‑location Multi‑Dwelling Units (MDU) accounts while building the company's market position. This is a Business‑to‑Business sales role responsible for strategic selling to existing customers and renewing customers who directly own and/or control properties and developments (such as apartments, condos, HOAs). You will build ongoing relationships meeting sales targets including upsells and renewals aimed at maximizing product/service, property penetration, and revenue growth.

You will manage an existing customer base, increase MDU penetrations, negotiate contracts, sell new services and renew bulk agreements with MDU properties (developers, builders, property owners, management firms). You will determine customer needs and timelines, communicate expectations accurately throughout the sales process, and have a thorough understanding of all TDS products and network delivery options for bulk services, exclusive marketing agreements, and always‑on broadband solutions.

You must be willing to analyze penetration rates and work with cross‑functional internal teams to resolve property and project issues.

Schedule: 8:00 am–5:00 pm Monday–Friday.

Location: Madison, WI;
Appleton, WI;
Eau Claire, WI;
Green Bay, WI;
Sheboygan, WI;
Wausau, WI;
Boise, ;
Coeur D'Alene, ;
Nampa, ;
Post Falls, ;
Billings, MT;
Butte, MT;
Great Falls, MT;
Missoula, MT;
Helena, MT;
Spokane, WA;
Spokane Valley, WA.

• Develops and implements sales presentations, proposals, and contracts to key decision contacts of MDUs for securing long‑term agreements for MDU solutions. Manages a book of business of MDU properties to increase internet and video penetration and negotiate high‑volume competitive service agreements based on strategic, financial, legal, and operational criteria.
• Actively manages the customer experience (upselling, moves, adds, changes, renewals, de‑bulking) to retain properties, grow channel, and mitigate churn.
• Interacts regularly with high‑level clientele, including C‑Suite executives, property owners, board members, lawyers, building managers, and developers. Builds relationships through telephone and in‑person site visits.
• Develops tactical sales plans for prospecting, customer growth, and retention to meet or exceed monthly, quarterly, and annual sales and revenue goals. Analyzes penetration rates, implements personal action plans, and maintains accurate activity tracking and forecasts using CRM.
• Leads cross‑functional teams to ensure every customer touchpoint meets KPIs. Presents quarterly to leadership on exclusive and non‑exclusive programs and strategic initiatives to impact MDU penetrations. Collaborates across the organization for process improvements and communication clarity.
• Attend meetings, networking events, on‑site association meetings, and board presentations as required. Provides education on industry, technology, and TDS products and services. Performs other duties as assigned by the MDU Sales leader.

• Bachelor's degree or higher OR 4+ years professional experience.
• 3+ years of inside or outside sales experience, preferably selling data, voice and/or video solutions in an MDU environment.
• 2+ years of experience in proposal and contract negotiations.
• Must have and maintain a valid driver’s license, insurance, and reliable transportation.

• Ability to travel up to 20% of the time annually.
• Ability to work effectively with customers at C‑Level and other management levels.
• Track record of success in MDU.
• Ability to build and maintain strong relationships across multiple business units and customers to drive successful outcomes.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Extensive computer application…