Managed Print Consultant

Managed Print Consultant

Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember.

That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business.

We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Our North Star:
Client Centricity

The Print Team's primary objective is to grow, retain, and support print clients in local go-to-markets. The Managed Print Consultant drives new print business in the local market while managing a portfolio of active print-only clients. This role serves as the primary representative for assigned accounts, ensuring client satisfaction through consistent business reviews and timely issue resolution. By monitoring account activity and identifying opportunities for upgrades, the specialist supports retention and growth objectives.

Collaboration with internal teams is essential to deliver solutions that strengthen client relationships and maximize impact.

• Drive net-new print business in local market
• Manage and retain a portfolio of active print-only clients
• Serve as the dedicated representative for assigned print clients
• Conduct regular and consistent business reviews with clients
• Address and resolve client inquiries and issues in a timely manner
• Ensure client satisfaction and build strong relationships
• Monitor account activity and identify opportunities for account upgrades
• Collaborate with internal teams to support client needs
• Support Impact's goal of client retention and growth within print services

The ideal candidate is a proactive self-starter with exceptional verbal and written communication skills. They bring high energy, a positive attitude, and thrive in competitive environments. Adaptable and resourceful, they excel in dynamic settings and effectively utilize available resources. Dependable and reliable, they demonstrate a strong commitment to their work. Additionally, they are tech-savvy, embracing technological innovation and quickly adapting to new tools and systems.

Experience crafting messaging for C-suite and VP-level decision makers. Have a general understanding of business challenges across different industries.

• 5+ years of experience in Copier Sales
• High level of knowledge on copier leases and Kyocera and Konica print equipment
• High level of understanding of the lease buyouts, upgrade, and lease return process
• Ability to work independently and communicate efficiently interdepartmentally
• Ability to work with clients to understand issues and work internally and externally to resolve
• Understanding of Papercut, Printer Cloud and SMUA software agreements
• Problem solving, organizational, and presenting skills are required

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation:
  We embrace change because innovation lives outside the comfort zone.
• Passion:
  We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty:
  We are fiercely transparent and consistently honest.
• Fun:
  We fuel work with fun, knowing life's too short for boring.
• Low Ego:
  We champion ideas over titles, because brilliance knows no rank.
• One Team:
  We win as a team, we lose as a team, we are one team.

The typical base salary range for this role is…