Account Executive

How You Will Contribute Account Management & Client Success

• Develop, execute, and continuously refine strategic account plans for an assigned book of business to meet or exceed client retention goals.
• Build trusted advisor relationships with employer groups by understanding their evolving business and healthcare benefit needs.
• Serve as the primary point of contact for assigned accounts, ensuring a high-quality client experience and coordinating timely resolution of operational issues in partnership with internal teams.
• Document account activities, opportunities, and client insights within the organization's customer relationship management (CRM) system.

• Interpret and communicate Alliance data, reports, and performance insights in a meaningful way to employers, brokers, and TPAs.
• Lead and facilitate Quarterly Business Reviews (QBRs) with assigned clients, providing strategic insights, reviewing performance, identifying opportunities, and developing action plans that strengthen client partnerships and support long-term success.
• Partner with clients to identify opportunities for improvement by translating complex healthcare data into practical recommendations that support informed decision-making.
• Serve as a consultative resource to employers on strategies that optimize their health benefit programs and maximize the value of their Alliance partnership.

• Build and maintain productive relationships with brokers, third-party administrators (TPAs), and other strategic partners to strengthen market presence and support membership retention.
• Identify opportunities to expand relationships through additional Alliance products, services, or covered employees when aligned with the employer's business objectives and best interests.
• Collaborate with the Director of Employer Engagement to develop and execute broker and TPA engagement strategies.

• Gather meaningful Voice of the Customer (VOC) feedback through active listening and ongoing client interactions.
• Share customer insights with internal stakeholders through both formal processes and collaborative discussions to support continuous improvement across Marketing, Product Development, Sales Operations, and other departments.
• Stay informed of healthcare, benefits, and competitive market trends, sharing relevant knowledge with colleagues to strengthen organizational expertise.

• Partner effectively with cross-functional teams - including Marketing, Provider Contracting, Network Development, Data Analytics, Claims, Customer Service, Accounting, and others - to deliver exceptional client service and resolve complex issues
• Represent The Alliance professionally in the marketplace through networking events, industry conferences, trade shows, client meetings, and presentations.