Account Manager- SLED

Position Summary

For 80 years, CEC has built its success on strong relationships, trusted expertise, and a commitment to doing right by our customers and each other. Our Account Managers carry that legacy forward by owning and growing a portfolio of enterprise accounts, delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships built on trust-with customers and teammates alike.

This role requires strategic thinking, disciplined follow-through, and strong cross-functional collaboration to expand our full suite of solutions, including projects and managed services.

• Own a portfolio of enterprise focus accounts with clear accountability for revenue growth and account health
• Identify and close opportunities across CEC's full solution set-projects and managed services
• Expand relationships to drive a balanced revenue mix across all service lines

• Understand each customer's business, priorities, and challenges
• Align CEC solutions to real business needs and deliver measurable value
• Earn trusted-advisor status through insight, preparation, and follow-through

• Proactively engage new stakeholders and pursue growth opportunities within accounts
• Tackle competitive situations with confidence and persistence
• Maintain momentum and follow through on every commitment

• Develop strong, multi-level relationships within customer organizations
• Conduct regular Customer Business Reviews (CBRs) to review performance, reinforce value, and align on future plans
• Champion the Customer Net Promoter Score (cNPS) program
  -supporting survey participation, owning the results, addressing detractor feedback, and driving continuous improvement in customer satisfaction
• Foster productive internal relationships to ensure successful customer outcomes

• Build and maintain clear, actionable account plans for each focus account
• Review strategies regularly with sales leadership and adjust as needed
• Maintain a healthy pipeline aligned to account goals

• Use Salesforce as the system of record for all account and opportunity activity
• Keep data accurate, current, and complete to support forecasting and visibility
• Follow established sales processes for consistency and accountability

• Partner with pre-sales, delivery, and leadership teams to develop solutions and close business
• Align customer expectations with delivery outcomes
• Communicate openly and consistently across all internal stakeholders

• 5+ years managing and growing large, complex B2B or enterprise accounts
• Proven consultative selling skills with a track record of building long‑term client relationships
• Confidence engaging stakeholders at all levels, including executive leadership
• Strong organizational skills and sales process discipline
• Experience with Salesforce or similar CRM platforms

• Experience selling technology solutions, AV, physical security, or managed services
• Background working in a values-driven, relationship-focused organization

• Revenue growth within assigned accounts
• Solution expansion across projects and managed services
• Pipeline strength and forecast accuracy
• Customer retention, relationship depth, and cNPS scores
• Consistent, accurate use of Salesforce

• You own your accounts and follow through on every commitment
• You build trust-with customers and teammates-through consistency and integrity
• You approach your work with confidence, curiosity, and a willingness to lean in
• You champion the voice of the customer and act on their feedback
• You bring a clear plan, stay organized, and keep a strong pipeline
• You think long-term-about customers, teammates, and the business
• You contribute to a team culture where people support each other and win together

• Ability to define problems collects data, establish facts and draw valid conclusions.
• The duties of this job require the employee to effectively talk and hear English language communications.
• The employee is required to stand, walk, climb, sit and use hands and fingers.
• Some light lifting of objects is required.
• Reaching, grasping and carrying activities also required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and trouble shooting activities.
• This job is primarily located in a private office.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

"Essential duties and responsibilities" describe those functions considered to be essential to the…