Direct Sales Supervisor

Direct Sales Supervisor

Job Location s:
Janesville, WI;
Madison, WI;
Whitewater, WI.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber Internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

We are looking for our next Direct Sales Supervisor due to growth, and that could be you! Do you love sales, leadership and the ability to help others achieve their goals? Are you motivated by the opportunity to work for a growing company with a brand and product you believe in? This may just be next step in your career you've been looking for.

Location:

Janesville, WI;
Madison, WI;
Whitewater, WI.

As a Direct Sales Supervisor, you will coach and develop a team of Direct Sales Representatives to meet and/or exceed their sales revenue targets, grow the customer base, evaluate all aspects of consumer sales to ensure we are aligned with TDS' mission and values. You will direct, supervise, train and evaluate the performance of your direct team and be responsible for ensuring day‑to‑day application of organizational policies and procedures.

You will also be responsible for growing TDS revenues by acquiring new residential customers and selling new products to our existing residential customers.

So, if you love to coach and help develop others to grow and meet their financial goals… Keep reading!

• Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
• Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
• Write and submit accurate and timely orders that abide by the established sales process.
• Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process.
• Manage customer accounts from the initial sale through installation process. Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
• Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
• Meet with local satellite distributors and apartment owners to roll out TDS' referral program.
• Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned.

Required Qualifications

• Associate’s degree (or higher) – OR – 2+ years professional work experience.
• 2+ years outside sales and/or sales coach experience.
• 1+ year supervisory or sales management experience.
• Must have and maintain a valid driver's license and be willing and able to travel based on the needs of the business.

Other Qualifications

• Understanding of the telecommunications industry, including products and services.
• Track record of success in residential sales.
• Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
• Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
• Computer literacy (i.e., Excel, Word, email, Internet).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success.

If you meet the Required…