Customer Relationship Management Manager

Pro Sight Talent is partnering with an established global leader in the vehicle service and industrial equipment industry to identify an experienced Customer Relationship Manager
. This is an opportunity to lead a customer-facing team, strengthen distributor and key-account relationships, improve the customer experience, and help drive continued sales growth within a product-based organization.

The ideal candidate will be a highly engaged people leader who combines a customer-first mindset with strong operational discipline. This individual will lead a team responsible for account support, order management, customer communication, and issue resolution while partnering closely with sales, operations, logistics, and other internal stakeholders.

The organization offers a strong relocation package for candidates interested in relocating to the Madison, Indiana area.

• Lead, coach, mentor, and develop a team of Customer Relationship Consultants
• Establish departmental goals, performance expectations, standardized processes, and clear measures of success
• Build a highly responsive, customer-focused culture centered on accountability, ownership, accuracy, and follow-through
• Support sales growth by aligning team members with designated accounts and geographic regions
• Oversee customer account management, order entry, order follow-up, and ongoing customer support
• Partner closely with sales leaders supporting multiple customer segments, including distributors, OEM customers, key accounts, and field sales representatives
• Develop and improve processes for qualifying, managing, and closing sales leads
• Strengthen customer and channel‑partner relationships through timely communication and effective problem resolution
• Oversee the accurate and timely processing of finished‑product and parts orders
• Ensure effective management of order‑status requests, order changes, pricing questions, credits, warranty‑related issues, and field concerns
• Serve as a key liaison among customers, sales, logistics, operations, and internal support teams
• Support customer awareness and execution of sales programs, promotions, competitive programs, and stocking initiatives
• Identify opportunities to improve efficiency, customer visibility, and the overall customer experience
• Lead projects that expand customer self‑service capabilities, including order entry, order status, invoice inquiries, and related tools
• Analyze recurring customer or operational challenges, identify root causes, and implement sustainable solutions
• Provide reporting, business insights, and customer‑related analysis to senior leadership

• Six or more years of progressive customer service, customer operations, inside sales, account management, order management, or related experience within a product‑based organization
• Previous experience leading, coaching, and developing customer‑facing teams
• Demonstrated ability to improve customer experience while supporting sales and operational objectives
• Strong understanding of customer relationship management, account support, order‑to‑delivery processes, and cross‑functional business operations
• Experience working with distributors, dealers, OEM customers, national accounts, commercial customers, or field sales teams is highly desirable
• Strong written and verbal communication skills
• Exceptional customer follow‑up, problem‑solving, and relationship‑management capabilities
• Ability to balance strategic priorities with hands‑on leadership and day‑to‑day execution
• Strong organizational skills and attention to detail
• Demonstrated ability to establish processes, improve workflows, and drive continuous improvement
• Proficiency with Microsoft Office, including Excel and Outlook
• Experience with Oracle or a comparable ERP platform is preferred
• Bachelor’s degree preferred; an equivalent combination of education and relevant experience will be considered

The successful candidate will be:

• A visible and engaged leader who enjoys developing people
• Customer‑focused, responsive, and solutions‑oriented
• Comfortable taking ownership of issues from identification through resolution
• Collaborative and effective across sales,…