Senior Account Manager

Overview :
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business ("BOB") in a named account base, as well as growing new logo sales. The Senior Account Manager's primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS's full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers' contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

This role will be required to manage the customer's expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects. The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

What's in it for you?

• Uncapped monthly commission
• Full Benefits Package - Beginning first day of employment
  • Medical, Dental, Vision, and Life Insurance
  • 3 Weeks Vacation and 2 Weeks Sick Time
  • Paid Holidays
  • 401k eligible after 30 days with excellent company match
• Discounted TDS services
• Generous ramp up period with supplemental income

Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)

Location: This role will be located in the Madison, WI area.

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities :

• Manage existing account base. Meet or exceed the sales and revenue growth goals for services and business systems. Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities. Serve as the resource for sales negotiation with existing accounts. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.
  
  Actively manage the existing base to ensure we retain and grow these account in the future. Provide education on the industry, technology and TDS products and services.
• Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.
• Take the lead role and manage customer relationship with named accounts. Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.
• Pursue new sales by acquiring accounts, key customers and other new prospect opportunities. Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business.
• Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.
• Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals. Craft and implement a personal action plan. Report activity and monitor progress on a weekly, monthly, quarterly and annual basis. Meet regularly with manager to review overall achievement of goals and address gaps.
• Maintain customer and prospect information, and…