Mortgage Loan Dialer

Client Connect Dialer

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location:

Remote Type Hybrid

Office Location (if not fully remote): 4750 S Biltmore Lane, Madison, Wisconsin 53718

The Client Connect Dialer is a vital member of our team, responsible for driving growth by setting up appointments, managing loan leads, and executing outreach campaigns. In this role, you will communicate with prospective and existing clients in a timely, efficient, and courteous manner.

Employment Details:
This is a contract position where you will be officially employed through Fairway, while working on-site and collaborating daily with our team in our Madison office.

What you will do:

• Make high-volume outbound sales calls, qualify leads, and set appointments with potential clients.
• Answer incoming calls and emails from existing customers, web leads, and referrals, providing accurate information and working diligently to convert them into clients.
• Deliver exceptional customer service that enhances our reputation and builds long-term customer value.
• Summarize and report daily work activities and progress to the AVP of Client Connect on a weekly basis.

What we are looking for:

• 1+ years of dialer and/or telemarketing experience.
• Demonstrated experience in high-volume data entry, research, problem-solving, and decision-making.
• Proven ability to thrive in a fast-paced, high-pressure environment while meeting tight deadlines.
• Strong reporting, analytical, critical thinking, and multitasking skills.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.