Print Account Manager – Inside Sales & Customer Solutions

Inside Sales & Print Account Specialist

Full-Time | Madison, WI | Health & Dental Benefits | Career & Income Growth

Alpha Graphics Madison is looking for a motivated, experienced Inside Sales & Print Account Specialist to join our growing team.

This is not a traditional customer service position. You will work directly with customers, manage an existing book of business, develop estimates, coordinate projects with our production teams, and help identify opportunities to grow customer relationships and revenue.

We are looking for someone who enjoys working with people, understands the importance of exceptional customer service, and can confidently manage multiple projects in a fast-paced environment.
Print industry experience is strongly preferred.

This position supports our Madison operation as well as business development efforts across our Madison and Milwaukee markets.

You will be responsible for helping customers take projects from initial idea through successful production and delivery.

Responsibilities include:

• Manage and develop existing customer and house accounts
• Respond to incoming calls, emails, online inquiries and customer requests
• Prepare estimates and proposals for print, signage, graphics and related projects
• Provide knowledgeable project consultation and recommend appropriate products, materials and solutions
• Look for opportunities to expand project scope and provide additional value to customers
• Enter, manage and track jobs from estimate through completion
• Coordinate projects internally with production, design, mailing and large format teams
• Communicate proactively with customers regarding proofs, schedules, changes and project status
• Prepare and send proofs for customer approval
• Help ensure customer deadlines and quality expectations are met
• Support direct mail projects, including data files and mail merges
• Maintain accurate pricing, materials and product information within internal systems
• Assist with website and online ordering platform updates
• Participate in occasional in-person customer meetings and targeted business-development activities
• Work closely with sales management to support existing customers while allowing outside sales representatives to focus on new business development
• Pitch in wherever needed as part of a collaborative team

Our business includes digital and commercial printing, graphic design, direct mail, bindery, large format printing, signage, environmental graphics, wall and window graphics, displays and vehicle graphics.

Candidates with a working knowledge of the commercial printing industry will have a significant advantage.

You will work with technology including:

• Print Smith Vision – training provided
• Microsoft Excel
• XMPie or similar variable-data tools
• Online ordering and storefront systems
• Adobe Creative Cloud
• AI and other technology tools that can improve efficiency, accuracy and customer service

You do not need to know every system on day one, but you must be comfortable with technology and eager to learn new systems.

The ideal candidate is:

• Experienced in printing, graphics, signage or a related industry
• Customer-focused with a natural sales mindset
• An excellent written and verbal communicator
• Detail-oriented and highly organized
• Comfortable estimating and working with numbers
• Able to manage multiple projects and shifting priorities without becoming overwhelmed
• Proactive and able to solve problems independently
• Comfortable learning and using new technology
• Positive, energetic and professional
• A strong team player who is willing to contribute wherever needed
• Committed to providing exceptional customer service

Knowledge of graphic design, digital printing, commercial printing, bindery, mailing, large format graphics and signage is highly valued.

College degree preferred or equivalent relevant professional experience.

We want this position to be a career opportunity, not simply a customer service job.

A high-performing person can take on increasingly valuable accounts, greater responsibility and increased compensation. Depending on strengths and interests, there is potential to grow into roles such as:

• Senior…