Sales Coordinator

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Madison, WI, US

Salary: $20.00 Annually

The Edgewater is looking for enthusiastic, customer service-focused employees to round out our staff for our luxury urban resort. The Edgewater offers over 200 guest rooms, a community-focused plaza and pier, several restaurants and lounges, a luxurious spa, and extraordinary facilities for meetings, private events, and weddings.

We are seeking a Sales Coordinator to join our Edgewater Sales & Catering team. The Sales Coordinator provides administrative support, customer service and sales.

The Sales Coordinator will be responsible for assisting the Sales & Catering Team in handling group bookings and managing contracted room blocks, including corporate, wedding, and/or social bookings. This position acts as the liaison between the client, sales team, and operational staff to ensure a seamless stay of corporate, wedding, and/or social groups.

Our ideal candidate is a capable administrator with a passion for sales and customer service and must be highly organized, proactive, and solutions oriented. Above all, we are looking for a positive attitude and a collaborative team player.

• Works alongside the Sales & Catering Team in handling assigned group bookings by completing contract turnover process, managing contracted room blocks, tracing cut-offs dates, sending reminders to clients, and detailing special instructions pertaining to group.
• Acts as a liaison between the Sales/Catering Manager and the client while following-up and keeping all appropriate staff aware of pertinent informational changes or any irregularities for assigned groups by completing detailed and accurate group resumes for our operational team.
• Assure group resumes are complete 2 weeks prior to the group’s arrival, complete with information pertinent to event and room block.
• Work with client to accurately quote and charge all deposits; receive and process deposit payments, sending reminders as necessary. Follow Standard Operating Procedures and company policies, especially as related to event restrictions, collection of deposits, billings and collection of funds.
• Assist the Sales/Catering Managers with BEOs, Group Resumes, and Floor Plans as needed
• Timely response to client and guest requests; the expected response time is one business day or less.
• Ensures communication is conveyed to all appropriate areas within the Hotel and resolves any outstanding issues or problems to ensure a quality product delivery and guest satisfaction.
• Anticipate and resolve guest service concerns by providing solutions in a prompt and professional manner
• Assists with client property tours as needed.
• Ability to remain calm and professional while working under pressure.
• Collaborates well with others and recognizes the importance of being a part of a team
• Proactive, organized and customer service oriented.
• Assists clients during events on-property which may include early morning, evening and/or weekend hours.
• Is consistently available to assist with special projects and events and willingly accepts related responsibilities.
• Other Duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Combined 2+ year's previous hotel experience
• Strong communication and interpersonal skills, excellent writing skills.
• Proficient computer skills; intermediate to advanced proficiency with Microsoft Office Suite
• Pr…