Sales & Technical Support Associate

Sales & Technical Support Associate – Quest & Anden

Location:

Madison, Wisconsin Work Arrangement:
On-site

Reports To:

Sales Manager – Quest & Anden Travel:
Approximately 10% initially, increasing as experience and responsibilities grow

Position Overview Quest & Anden are seeking a high-potential, early-career engineer to join our commercial team as a Sales & Technical Support Associate. This role is designed as a development position for an individual interested in building a career at the intersection of engineering, HVAC applications, and technical sales. The Associate will begin by developing a deep understanding of our products, engineering principles, applications, customers, distribution channels, and go-to-market strategy.

Working closely with Sales, Engineering, Technical Support, and our customers and channel partners, this individual will gain hands‑on experience across the full customer lifecycle—from initial lead and application development through quotation, system design, installation, and post‑sale support. The intended career path for a successful individual is progression into a Regional Sales Manager position, typically within approximately 12–24 months, based on demonstrated performance, technical competency, commercial readiness, and business needs.

This is an on‑site position based in Madison, WI. Future Regional Sales Manager responsibilities can remain Wisconsin‑based, with increased travel to support the assigned territory.

• Develop deep technical knowledge of Quest and Anden dehumidification products, controls, applications, and system design.
• Learn the fundamentals of dehumidification, psychometrics, HVAC systems, load calculations, equipment selection, installation, and troubleshooting.
• Work alongside Engineering and Technical Support to understand product design, performance, application limitations, and field conditions.
• Assist customers, contractors, distributors, and sales representatives with equipment selection, application questions, system design, installation, and troubleshooting.
• Develop the ability to independently diagnose technical issues and recommend appropriate solutions.
• Participate in product training, application reviews, field visits, and customer installations to build practical product and application knowledge.

• Follow up on inbound leads and help qualify customer opportunities.
• Support customers and sales representatives with product selection, quotations, technical documentation, and application/design assistance.
• Work with the Director of Sales and Regional Sales Managers to advance opportunities through the sales process.
• Provide responsive pre-sale and post-sale technical support to customers, contractors, distributors, and channel partners.
• Develop an understanding of Quest and Anden's customers, competitors, market segments, distribution strategy, and overall go-to-market approach.
• Maintain accurate customer and opportunity information within the company’s CRM and sales systems.
• Identify opportunities to improve the customer experience and help accelerate the sales process.

• Accompanying Regional Sales Managers on customer, distributor, contractor, and representative visits.
• Participating in industry events, trade shows, product demonstrations, and customer training.
• Conducting product and technical presentations.
• Developing relationships with contractors, distributors, representatives, engineers, and end users.
• Participating in territory planning and account-development activities.
• Independently managing selected customer opportunities and accounts.
• Building the commercial and technical skills necessary to assume responsibility for a regional…