Associate National Account Manager- Omnichannel Commerce

Division Information

The Pet Care business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results. Our industry-leading brands include Tetra®, Instant Ocean®, Marineland®, 8-in-1®, Dingo®, FURminator®, Nature’s Miracle®, Glo Fish®, Dream Bone® and Smart Bones®.

A versatile, organized, collaborative, and analytical individual will be placed on the ecommerce team to directly engage internal partner teams and national Omni-channel retailers to grow the digital business. The Associate National Account Manager must apply a wide range of knowledge, skills, and abilities to implement new support mechanisms and strategic initiatives. The individual will be required to build structure in ambiguity, incorporating consumer and customer needs to develop cohesive roadmaps across multiple retailers and social commerce platforms.

Strategic (50%)

• Develop, execute, meet or exceed the annual net sales and profit strategy for assigned accounts:
  • Own the ecommerce and omni-channel strategies, utilizing the 6 ecommerce pillars (Selection, Price, Content, Search, Inventory, and Marketing), focusing on long-term, sustainable growth.
  • Establish and maintain effective working relationships with internal and retailer partners.
  • Continuously assess landscape and adjust as needed.
• Create “Think Big” opportunities by aligning customer strategies with internal business plans.
  • Identify consumer-centric opportunities that can be addressed through innovation and collaboration with assigned retailer.
  • Continuously assess retailer’s programs to determine activation and participation levels.
  • Drive internal support and partnerships to develop retailer-centric critical capabilities.
  • Make and champion recommendations to ensure internal media/advertising efforts and brand activations are executed cohesively to support overall account objectives.
• Influence total Spectrum Brands Omni-channel strategy:
  • Recommend enhancements to existing plans as well as develop nascent strategies to grow total market segment share

Tactical (40%)

• Maintain the retail foundational excellence (selection, pricing, content).
• Develop and deliver distribution, promotion, merchandising, and pricing strategies
• Identify selection and marketing gaps based on detailed data analysis of sales trends.
• Partner with internal teams to:
  • Manage day to day execution and maintain retail partner accounts.
  • Achieve or exceed base reliability metrics (in-stock, fill rate, compliance, etc.).
• Communicate retail partner business results:
  • Provide weekly, monthly, quarterly and annual updates; this includes tracking for retail partner sales and ecommerce pillars metrics as well as “Think Big” strategic project updates.
  • Develop and maintain excellent customer relationships in all functions.
  • Understand partner expectations and align Spectrum Brands capabilities.
• Attend customer meetings and trade conferences as appropriate.
• May coordinate activities of National Accounts with Field Sales Managers in other regions and with internal senior management.
• Assist in developing consumer insights:
  • Integrate with our brand/marketing team to aggregate consumer and retailer insights to develop new insights into shopping behavior and product development.

Support (10%)

• Share best practices across customer teams:
  • Work across our internal teams to leverage best practices and economies of scale.

An equivalent combination of:

• 3-5+ years of experience in Account Management or Vendor Management
• BS/BA degree or relevant classroom experience in ecommerce,…