HVAC Parts Sales Coordinator

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Madison, WI, US

Salary Range: $20.00 To $28.00 Hourly

Masters Building Solutions, Inc. is looking for an HVAC Parts Sales Coordinator to join our Madison Parts team. This is a customer-facing position working directly with contractors and customers at our Parts counter and over the phone.

This position helps customers identify the HVAC parts and products they need, provides pricing and availability, prepares quotes, processes orders, and works closely with purchasing, warehouse, operations, and other internal teams to help ensure customers receive the right products in a timely manner.

HVAC or parts experience is a plus, but it is not required. We are also interested in candidates with strong customer-service skills, mechanical aptitude, and a willingness to learn. Masters will provide product and system training to help the right candidate become a knowledgeable resource for our customers.

• High school diploma or equivalent required
• Previous experience in customer service, counter sales, parts sales, inside sales, retail, or another customer-facing environment
• Strong verbal and written communication skills with a customer-service mindset
• Comfortable assisting customers both in person and over the phone
• Mechanical aptitude or an interest in learning technical products and applications
• Strong organizational skills, attention to detail, and ability to manage multiple customer requests, quotes, and orders
• Basic computer proficiency and ability to learn sales, inventory, quoting, order management, and CRM systems
• Dependable, resourceful, and able to work effectively in a fast-paced, team-oriented environment

• Experience with HVAC, mechanical, plumbing, electrical, automotive parts, industrial supply, building materials, or other technical products
• Previous experience working for a manufacturer’s representative, distributor, contractor, supply house, equipment dealer, or similar environment
• Familiarity with inventory, purchasing, order processing, warehouse operations, quoting, or product lookup
• Experience using CRM, ERP, inventory management, quoting, or order management software

• Assist walk-in customers at the Madison Parts counter and respond to incoming customer calls
• Listen to customer needs and help identify the appropriate HVAC parts, products, and solutions
• Provide accurate information regarding product features, applications, pricing, availability, order status, and delivery expectations
• Build and maintain positive relationships with contractors, repeat customers, and other customers of the Parts department
• Provide knowledgeable, responsive, and professional customer service throughout the sales and order process
• Manage incoming parts and sales inquiries and provide timely, accurate quotes
• Provide pricing information and help customers understand available product options
• Use product knowledge and available resources to identify appropriate parts and solutions
• Follow up on quotes and customer requests as appropriate
• Support Parts department sales growth through responsive customer service, product knowledge, and relationship building

• Process customer orders accurately and maintain complete order information in company systems
• Coordinate with purchasing, warehouse, operations, and other internal teams regarding product availability, fulfillment, and delivery
• Communicate realistic delivery expectations and provide customers with timely updates
• Help…