Library Security Monitor

Overview

The Madison Public Library is looking to hire Library Security Monitors. These monitors provide critical safety assistance and customer service to library patrons and staff, promoting a welcoming atmosphere and ensuring facility rules are followed.

• Imagination Center Library (1814 Parkside Dr)
• Hawthorne Library (2707 E Washington Ave)

• Approximately 15 hours per week (or 16 hours at Central Library) including weekdays, weekends, evenings.
• Hours vary:
  Monday–Friday 9:15 am–8:00 pm;
  Saturday 8:45 am–5:00 pm.

• Greet patrons and set a welcoming tone.
• Patrol and secure assigned areas for patron safety.
• Observe behavior and intervene with unauthorized patrons.
• Educate library users on appropriate behaviors and enforce the library’s behavior policy.
• Perform routine tasks such as shelving, straightening displays, signing people up for the internet, and checking items in and out.
• Encourage appropriate library behavior for all patrons, especially students, and support homework completion.
• Build relationships with patrons of all ages.
• Set up video or board games for students when appropriate.
• Perform related work as assigned.

Six (6) months of experience in a public contact or customer service job - OR - Two (2) years of experience applying the following:

• Security principles and practices in open public facilities.

Familiarity with handling difficult people and situations.

Ability to meet transportation requirements.

• Access all areas of the library building to monitor security.
• Intervene with disruptive or inappropriate clients.
• Stand for extended periods, walk rounds, climb stairs, and move rapidly, including up and down stairs, in an emergency situation.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Successful candidates will have demonstrated ability to effectively work with multicultural communities.

Based on the number of qualified applicants, random selection may be used to determine which applicants are invited to interview.

For a complete list of Knowledge, Skills, and Abilities, please see the Library Security Monitor class specification.