Appliance Installer

About The Role

We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built‑in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.

• Install high‑end built‑in and freestanding appliances (refrigeration, wine/beverage units, panel‑ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers).
• Perform site surveys to confirm installation readiness.
• Complete custom and built‑in installs with precise, seamless fit.
• Coordinate with customers, contractors, and project managers to address site‑specific issues.
• Install appliances to manufacturer specs and building codes, connecting all required utilities safely.
• Test appliances thoroughly and troubleshoot any issues.
• Provide professional customer support on operation, care, and maintenance.
• Follow all safety protocols and ensure compliance with quality and regulatory standards.
• Document installations with required photos and upload them to service software.
• Report any issues or unusual conditions to the Customer Experience team promptly.

• Strong knowledge of appliance installation, especially high‑end and luxury brands (Sub‑Zero, Wolf, Thermador, Jenn Air, etc.).
• At least 2+ years of experience installing residential appliances, including custom and panel‑ready units.
• Proven ability to diagnose and resolve installation challenges with minimal customer disruption.
• High accuracy in leveling, aligning, and securely connecting appliances.
• Manufacturer certifications required.
• Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances.
• Excellent communication skills and a professional, customer‑focused demeanor.
• Experience troubleshooting independently and documenting work in service/delivery management software.

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid‑Time Off
• Birthday off with pay
• Paid Parental Leave
• Educational Reimbursement
• Generous product discount
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Health and Wellness Program
• Fun company activities - involvement in the community!

Boston

FAM is an Equal Opportunity Employer