Maintenance Manager

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states.

The Maintenance Manager is responsible for the day-to-day operations of the hotel engineering department, attaining hotel and departmental goals, and adhering to company standards. The role involves supervising, developing, and maintaining ongoing maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, HVAC units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, and more.

• 4 years hands‑on experience in commercial property and/or residential maintenance operations.
• 2‑year relevant degree from an accredited institution (desired).

• Previous pool operator experience desired but not required.

• Perform the duties of maintenance associates as needed.
• Respond to maintenance requests and work orders expediently and professionally.
• Interact with guests to ensure satisfaction and handle problem escalation as necessary.
• Train, mentor, counsel, and discipline staff when required.
• Provide after‑hours on‑call availability; available nights and weekends.
• Pursue continual improvement for the department and hotel.
• Monitor the hotel's electrical, plumbing, mechanical, pool, lighting, and HVAC systems.
• Maintain hotel shuttle (as appropriate) in good working condition.
• Inspect hotel for signs of necessary preventative maintenance; monitor usable life of all furniture, fixtures and equipment.
• Manage HVAC, elevator, landscape and other service contractors, including contract negotiations.
• Order tools, parts and materials; manage inventory.
• Act as groundskeeper, including snow removal.
• Maintain all maintenance records and accurate tracking of expenses; prepare annual maintenance budget.
• Ensure hotel compliance with all municipal, provincial and federal regulations relating to fire and safety programs.
• Be responsible for all emergency services; maintain an emergency plan for systems backup.
• Conduct loss‑prevention inspections as needed and ensure timely follow‑up to required improvements.
• Comply with all policies, procedures and regulations that relate to local, state and federal laws.
• Conduct new‑hire safety orientations and facilitate monthly safety topics.

• Technical certifications in electrical, plumbing, HVAC or related fields (a plus).
• Demonstrated skills in supervising a team.
• Commercial or residential work experience with progressive career growth.
• Comfort with Microsoft Office Suite.

The Maintenance Supervisor reports directly to the General Manager and/or Rooms Division Manager, with limited scope of supervisory responsibilities.

Ability to lift up to 75 lbs; clear verbal communication with employees and the public.

Limited travel including by car, as required by business operations.

• Health, Dental and Vision plan
• Paid time off
• 401(k) retirement plan with company match
• Hotel room discounts nationwide
• Disability insurance
• Employee assistance program
• Life insurance

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

• Dependable, more reliable than spontaneous
• People‑oriented – enjoys interacting with people and working on group projects
• Adaptable/flexible – enjoys work requiring frequent shifts in direction
• Detail‑oriented – focuses on details rather than the big picture
• Autonomous/Independent – works well with little direction

• A job for which military‑experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• Suitable for applicants with gaps in their resume or who have been out of the workforce for six months or more
• Good fit for someone just entering the workforce or returning with limited experience and education
• Open to applicants of all ages, including older job seekers
• Open to applicants who do not have a college diploma