Facility Operations Technician; Primarily Office American Family Insurance

Description

Join the AmFam Facilities Systems team and you will learn new skills and stretch yourself technically as you maintain and improve our world class facilities! We currently have openings at our National Headquarters facility, located in Madison, WI.

Day-to-day, you will be part of a team that is responsible for operating and maintaining numerous AmFam owned buildings primarily in the Madison WI area. Your team will focus on both basic and advanced service and preventative maintenance of mechanical (HVAC), electrical, plumbing, building automation and kitchen repair. You will oversee the comfort, safety, and reliability of engineering services to regional customers while ensuring those regional business operations are not interrupted.

Demonstrated depth and diversity of skills is expected. A desire to take your knowledge to the next level is a requirement.

This position is Monday through Friday.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office locations(s):
Madison, WI 53783

Position Compensation Range:

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will initiate preventative maintenance which may include inspecting, monitoring and fixing.
• Oversee water heating and cooling systems which includes inspections, maintenance and changing settings.
• Perform authorized building automation system functions to include start/stop sequencing of equipment, set point overrides, alarm/temperature monitoring, and diagnostics.
• Handle electrical requirements which may include testing generators and materials, disconnecting and reconnecting electrically powered appliances and installs low voltage data and phone cable throughout work environments.
• Oversee operation of on call emergency service response.
• Serve as a first responder for problems involving plumbing and kitchen problems dealing with plumbing systems, water heaters and softeners and appliances.
• Inspect, clean, repair and convert all air and fuel distribution systems.

Required Qualifications

• Demonstrated hands‑on experience in one of the following Mechanical, Electrical, and Plumbing (MEP) maintenance and repair in commercial, industrial, or institutional facilities.
• Demonstrated experience providing customer‑driven solutions, support, or service.
• Working knowledge of Microsoft tools (Outlook, Word, Excel, PowerPoint, Teams).

Preferred Qualifications

• Experience working with building automation systems (BAS).
• Experience with computerized maintenance/work order systems (CMMS).
• HVAC, Electrical or Plumbing certifications/licenses.

Licenses

• Valid driver’s license required plus an acceptable driving record.

Travel Requirements

• Up to 10%.

Physical Requirements

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Not applicable.

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that…