Field Service Engineer

Job Title:

Field Service Engineer - Building Automation & HVAC Controls

Job Description

This Field Service Engineer role focuses on supporting and expanding aftermarket services for complex building automation and HVAC control systems. You will work independently in the field, troubleshooting issues on existing automation installations, determining whether problems are related to controls, mechanical, or electrical systems, and coordinating with the appropriate parties to resolve them. The position combines technical diagnosis, commissioning, and maintenance with strong customer-facing communication and service ticket documentation.

You will also help train less experienced field engineers and provide site-specific training to owners and operators, representing a well-established controls brand known for high-quality technology and outstanding training.

Responsibilities

+ Respond to customer service calls for existing automation systems and determine whether issues are related to controls, mechanical, or electrical components.

+ Diagnose and resolve increasingly complex HVAC, controls, and building automation system problems, providing clear solutions and guidance.

+ Perform system maintenance on field controllers, servers, workstations, and field hardware to ensure reliable operation.

+ Commission systems for new builds and construction projects, as well as perform scheduled and unscheduled maintenance activities.

+ Conduct mechanical and controls diagnosis for heating and cooling systems, identifying common control or mechanical issues and implementing corrective actions.

+ Communicate directly with customers to understand their problems, explain findings, and describe the work performed and why it was necessary.

+ Lead and assist less experienced Field Service Engineers by demonstrating effective troubleshooting techniques and problem-resolution methods.

+ Review equipment schedules and system configurations and provide feedback on modifications, enhancements, upgrades, and repairs needed.

+ Recommend system enhancements, upgrades, and repairs based on site conditions and customer needs.

+ Implement effective time management strategies to complete service tasks efficiently and ensure high levels of customer satisfaction.

+ Prepare and complete service tickets and related documentation accurately, detailing work performed, parts used, and recommendations for future actions.

+ Provide site-specific training to owners, operators, and facility staff on system upgrades, service work, and building automation functionality.

+ Navigate and integrate into a variety of building automation systems, ensuring compatibility and optimal performance.

+ Communicate technical information in a way that non-technical audiences can easily understand, especially during tense or time-sensitive situations.

+ Identify additional service opportunities while on site and effectively communicate these to customers in a consultative, professional manner.

+ Work independently in the field, representing the organization with a trustworthy, confident, and customer-focused presence.

+ Collaborate with internal stakeholders such as engineering and facilities management teams at customer sites to coordinate work and resolve issues.

+ Participate in limited on-call rotations for night and weekend work for a set number of weeks per year, responding to urgent service needs.

Essential Skills

+ High School Diploma or GED.

+ At least 2 years of experience in building automation, HVAC, or a related technical field.

+ Hands-on experience with HVAC systems, electrical systems, controls, or mechanical systems in a field technician or similar role.

+ Ability to diagnose and troubleshoot mechanical and controls issues in heating and cooling systems.

+

Experience with building automation systems in new construction or retrofit environments.

+ Capability to climb ladders or use lift equipment over 8 feet above grade.

+ Ability to lift items up to 50 pounds as required by field work.

+ Valid and current driver's license with the ability to be insurable under company insurance.

+ Strong technical troubleshooting skills combined with clear, customer-focused communication abilities.

+ Comfort working independently in the field, making decisions on site, and representing the organization professionally.

+ Ability to complete accurate service documentation, including service tickets and project status updates.

+ Proficiency in Microsoft 365 applications for documentation, communication, and reporting.

+ Comfort interacting directly with customers, including in tense or time-sensitive situations, while maintaining a professional demeanor.

+ Detail-oriented work style with the ability to manage multiple tasks and challenges simultaneously.

Additional

Skills & Qualifications

+ Bachelor's degree, associate degree, or technical/business school certificate or diploma in HVAC, controls, or a related field.

+ Ability to download, interpret, and troubleshoot complex HVAC or building automation system…