Field Service Technician

• • Directly manage all aspects of customer service and care with our clients
• • Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• • Track and manage parts/tools
• • Stay abreast of changes in technical and functional elements of GLORY equipment

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong foundation in electro-mechanics and electrical engineering. Proficient in customer service, communication, and technical documentation interpretation.

• Troubleshooting Skills
• High-Speed Equipment Repair
• Customer Service Excellence
• Electro-Mechanics Knowledge
• Technical Field Service Experience

• Troubleshooting
• Repairing High-Speed Equipment
• AC/DC Power Distribution
• Digital/Analog Circuitry
• Reading Electric Schematics
• Logic Diagrams
• Mechanical Drawings
• Technical Field Service
• Data Processing
• Electronics

• Communication Skills
• Autonomous Work
• Problem-Solving

• Valid Driver’s License
• Certificates in Mechanics
• Certificates in Electronics
• Certificates in Automation

• Customer Service
• Technical Support
• Field Service Repair
• Gaming Licensing
• High-Speed Paper Handling Machines

• Microsoft Office
• Cash-Handling Equipment
• Network Navigation
• Email Communication