Field Service Technician

Built on service. Powered by people.

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

The Field Service Technician is a customer-focused technical professional responsible for providing onsite service, repair, installation, and preventive maintenance for digital office equipment across an assigned territory. Supporting multifunction printing products from manufacturers such as Konica Minolta, Kyocera, Ricoh, and HP, this role diagnostics equipment issues, restores reliable performance, and delivers a consistently high level of customer service. The technician manages service calls in line with established response-time expectations, represents Impact professionally at client locations, and participates in manufacturer and company-provided training to support continued technical development and career growth.

• Provide onsite service, repair, and maintenance for digital office equipment at client locations

• Install, troubleshoot, and perform preventive maintenance on multifunction printers and related imaging devices

• Diagnose and resolve mechanical, electronic, print-quality, and basic connectivity issues

• Manage assigned service calls and travel routes to match established response-time and productivity expectations

• Follow Impact service procedures, documentation requirements, and equipment maintenance standards

• Maintain accurate parts inventory, tools, and company-issued equipment

• Communicate clearly with clients regarding service activity, equipment condition, and recommended next steps

• Collaborate with service team members, technical support, management, sales, and operations to resolve complex issues

• Maintain a professional, positive presence and represent Impact Networking effectively at client locations

• Participate in manufacturer and company-provided technical training and ongoing development

• High school diploma or equivalent required; technical education in electronics, mechanical systems, computer technology, or a related field is preferred

• Previous experience servicing digital office equipment, printers, copiers, electronics, mechanical systems, computers, automotive systems, HVAC equipment, robotics, or similar technology is preferred

• Experience with Konica Minolta, Kyocera, Ricoh, and/or HP equipment is preferred

• Working knowledge of mechanical, electronic, and basic computer systems with demonstrated troubleshooting ability

• Strong verbal communication, interpersonal, and customer service skills

• Ability to manage time, priorities, travel, and service assignments independently while contributing effectively as part of a team

• Self-motivated, performance-driven, and organized, with dependable follow-through

• Ability to lift and move equipment or parts weighing at least 50 pounds

• Valid state driver’s license and ability to travel throughout an assigned service territory

Behaviors define what our core values look like in…