Shelter Advocate
Listed on 2026-07-01
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Social Work
Crisis Counselor, Community Support Services, Family Advocacy & Support Services, Community Health -
Non-Profit & Social Impact
Community Health
About the Job
DAIS Shelter Advocates work to ensure that victims of intimate partner violence and their children staying in our emergency shelter have a safe, dignified, and empowered experience as they work to address the impact of intimate partner violence in their lives. Shelter Advocates utilize the principles of trauma‑informed care and the empowerment philosophy of advocacy to support DAIS clients.
While maintaining cleanliness and order in shelter common areas, Shelter Advocates engage residents in efforts, clean and prepare rooms for new residents, assist with daily living needs, conduct shelter intakes and orientations, and communicate communal living guidelines. The role requires coverage on weekdays, weekends, occasional overnights, and holidays as needed.
Primary Responsibilities- Maintain cleanliness in shelter common areas and kitchen.
- Engage clients to participate in cleaning efforts and prepare rooms for intakes.
- Assist clients with daily living needs.
- Apply trauma‑informed care principles and empowerment advocacy to support clients.
- Conduct shelter intakes and orientations.
- Support other client and crisis services as needed, including providing hotline coverage, monitoring security cameras, and managing building access.
- Communicate shelter rules and communal living guidelines, addressing difficulties or problems that arise.
- Maintain professionalism and professional boundaries with clients and staff.
Work requires the ability to ascend or descend stairs, move efficiently to perform physical tasks, and respond to emergency situations. The position involves monitoring and observing clients and their children, addressing inquiries and needs in person and over the telephone, and handling cleaning products, chemicals, and solvents. Occasional outdoor work, moving or transporting supplies or equipment weighing up to 30 pounds, and exposure to environmental conditions are also required.
Qualifications- High school graduate or equivalent.
- Two years of experience working with trauma survivors.
- Experience in a residential setting.
- Strongly preferred experience and knowledge of domestic violence issues.
- Excellent computer skills and knowledge of Microsoft Office.
- Bilingual abilities are a plus.
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