Service Coordinator

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in‑home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check‑ins on clients to update care plans if that client’s needs change.

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients’ in‑home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day‑to‑day operations and client advocacy
• Ability to meet position requirements with little direct oversight
• Collaborate with stakeholders regarding the delivery of services
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate effective problem‑solving and decision‑making skills
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Bilingual preferred in various locations
• Answer and make phone calls and occasional video calls
• Other duties as assigned

• Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or a related field preferred
• 1 year of previous experience working with individuals with disabilities or the elderly preferred
• Combination of education and experience
• Employees must provide their own reliable internet if working a remote or hybrid position

Physical Job Demands:
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• 401(k) Retirement plan & discretionary company match
• Company‑Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long‑Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.